Strategic Partner Delivery Manager

Strategic Partner Delivery Manager

Target Salary: $175,000  |  Remote  |  Report to Partner Services and Operations Executive

Are you ready to be a part of something BIG and GROUNDBREAKING?  

At Covered, we are focused on building the future of insurance.  Joining Covered Insurance means stepping into a FAST-PACED, INNOVATIVE environment where you can help to REDEFINE the future of insurance.  Unlike traditional firms, we leverage cutting-edge APIs, pre-built UI components, and a full-service licensed stack to create smarter, more customer-centric solutions.

Who Is Covered?

Covered, a best-in-class B2B2C embedded insurance marketplace, intends to make insurance easy to understand and painless to purchase. We believe the independent agent is increasingly important, and technology should be built to empower the agent and deliver delightful digital experiences to the customer. By partnering with lenders, financial institutions, and fintech companies, we deliver our personalized embedded insurance marketplace to their customers.  

About This Role

The Strategic Partner Delivery Manager’s primary responsibility is to ensure the successful launch of our Insurance Services within the Partner’s technology ecosystem.  This includes solution consulting, GTM planning and execution, and relationship building across various B2B and B2C functions.  This role will collaborate with senior leadership both internally and externally on the planning, execution, delivery, and continued success of the Strategic Partnership.

About You And Your Experience

• Bachelor’s degree required.
• 4+ years in Delivery, Product, and/or Implementation roles with 3+ years managing enterprise level systems.
• Experience in supporting and optimizing Delivery and GTM strategies and scaling solutions.
• Proficiency in data analysis and using data-driven insights to make strategic decisions.
• Collaborative leadership skills with the ability to build and leverage relationships across all areas of the organization (internal and external).
• Exceptional organization and communication skills with the ability to lead conversations with a focus on decision-making and effective engagement.
• Experience in modeling, coaching, and influencing effective and timely problem resolution across all levels of leadership.
• Skilled in tackling complex challenges while focusing on prioritization and the delivery of actionable solutions.

Role Accountabilities Include, But Are Not Limited To:

• Own the delivery of Covered’s Insurance Services to our Strategic Partners. These partners represent one to many relationships where Covered is integrated with their Technology and then delivers insurance services for their lender population.
• Engage with Product Marketing and Sales Operations Teams on Go to Market (GTM) strategies. Own the delivery/execution of the GTM strategy.
• Work closely with the Implementation Team to ensure GTM strategy is being accounted for in the plan and executed successfully, including pre-implementation, implementation, and post implementation activities. Ensure Strategic Partner remains committed to and engaged in the implementation and launch.
• Drive enablement of the underlying lender population by working closely with the Strategic Partners’ Client Success Managers to:
  • Identify and introduce key Lender Contacts for/to Covered’s Account Managers (AM) to help with enablement and adoption.
  • Manage any Incentive programs offered to Partners to ensure all criteria are met to help drive usage and conversions.
  • Own handoff process from Strategic Partner Delivery to our internal Account Management team for lender Partner enablement.
• Provide cross-functional support and feedback to our internal teams around what is working well and what needs to be improved.
• Influence change based on KPIs and market/industry changes.

You Say Benefits? We Say “ItsCovered”

We believe in taking care of our team with a competitive benefits package that includes:

• Culture: work with passionate, innovative professionals who love what they do. Learn from the best, work with the best!

• Medical, Dental, and Vision Insurance to keep you healthy and covered.

• FSA and HSA for added financial flexibility.

• Life Insurance, AD&D, STD, and LTD to protect you and your loved ones.

• 401(k) Retirement Savings Plan to help you build a secure future.

• Casual Time Off Policy: take the time you need to recharge.

• 13 Paid Holidays per year to celebrate and relax.

Essential Role Requirements 

Must be able to be perform responsibilities with or without reasonable accommodation

• Work Environment:  Denver, CO HQ or Remote

• Physical Demands:

  • Must be able to sit for extended periods

  • Ability to work on the computer & use virtual communication tools

  • Effective listening & communication skills required

  • Proficient in English speaking & writing

  • Some travel may be required

Disclaimer

This job description aims to provide essential information about the scope of this position and the nature and level of work performed by individuals occupying it. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with this position.

As with everything in life, circumstances change. The tasks, accountabilities, and experience requirements may be altered, added to, removed, amended, deleted, and modified at any time by management with or without prior notice.

We are committed to maintaining a workplace free from discrimination and harassment. We expect every team member to contribute to an environment where everyone feels included and respected. We are an equal-opportunity employer and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We make reasonable accommodations for the religious practices and any mental health or physical disability needs of applicants and employees. Employment decisions, including hiring decisions, are based on performance and experience.