Experienced Customer Success Manager – Healthcare SaaS Solutions

At arenaflex, we're dedicated to simplifying the complexities of Managed Long Term Services and Supports (MLTSS) service delivery through innovative, data-driven solutions that result in greater cost-efficiencies, more equitable access to care, and improved health outcomes. We're seeking an experienced Customer Success Manager to join our team and support our Managed Care and Community-based healthcare clients in improving healthcare outcomes for vulnerable populations.

About arenaflex

arenaflex is a leading provider of Healthcare SaaS Solutions, positively impacting over two hundred fifty thousand health plan members. Our solutions are designed to make MLTSS programs more successful, enabling health plans and providers to improve the health outcomes of their vulnerable populations and thrive in a value-based healthcare system.

Our Mission

Our mission is to seamlessly integrate domain expertise with technology solutions to make MLTSS more successful. We're dedicated to empowering MLTSS organizations to deliver exceptional care to their members, placing individual outcomes, health equity, and the quality of care delivered at the forefront of everything we do.

Our Core Values

At arenaflex, we're guided by three core values:

• Simplifying Complexity: We know managing cost-effective MLTSS programs can be difficult, but it doesn't have to be. Our guiding principle is to develop innovative, easy-to-use solutions, designed specifically to meet the unique challenges of running MLTSS programs.
• Member-Centric Excellence: We empower MLTSS organizations to deliver exceptional care to their members, placing individual outcomes, health equity, and the quality of care delivered at the forefront of everything we do.
• Trust is at our Core: We foster trust by leading with integrity, ethics, and the reliability of our technology. Transparency, genuine listening, and unwavering dedication to fulfilling our commitments are fundamental to how we cultivate strong and meaningful relationships.

Responsibilities

As a Customer Success Manager at arenaflex, you will be responsible for:

• Developing strong knowledge of our Healthcare SaaS Solutions and staying up-to-date on industry trends and best practices
• Managing all aspects of client relationships, working with clients in a consultative manner to understand their needs and provide strategic and tactical advice
• Completing in-depth data analysis in support of customer accounts, identifying areas for improvement and opportunities for growth
• Performing monthly or quarterly account reviews and updates, ensuring that clients are achieving their goals and objectives
• Documenting and communicating customer needs to the product management team, ensuring that our solutions meet the evolving needs of our clients
• Communicating new features, encouraging adoption, and leading training to ensure that clients are getting the most out of our solutions
• Effectively communicating and coordinating with the sales and marketing teams to ensure alignment and maximize opportunities for growth
• Supporting sales and growth initiatives, identifying new business opportunities and developing strategies to pursue them

Qualifications and Experience

We're looking for a seasoned professional with:

• 5-7 years of experience working for a healthcare software business or within a healthcare environment
• Proven success in account management and/or territory management, with a strong track record of building and maintaining strong relationships with clients
• Knowledge of healthcare IT systems, healthcare assessments, and value-based care
• A detail-oriented, self-starter with a desire to learn and take on new responsibilities
• An entrepreneurial, energetic, and optimistic attitude, with a strong work ethic and willingness to learn
• Excellent written and oral communication skills, with the ability to communicate complex technical information in a clear and concise manner
• Proficiency in Microsoft Excel, PowerPoint, and Word

Location/Travel

This is a remote position, with the opportunity to work from anywhere. However, travel may be required to organize, execute, and attend in-person marketing events and periodic in-person company meetings.

Hiring Process

Our hiring process typically involves:

• An initial 30-minute call to discuss the role and your qualifications
• A 60-minute video call to discuss your experience and fit for the role
• A 90-minute video call to present an exercise and discuss your approach to the role
• A reference check to verify your previous experience and performance

Background Checks/Federal Healthcare Program Exclusion Lists Screening

Candidates for this position will be required to undergo a pre-employment background check and screening to ensure that they have not been excluded from the Federal Healthcare Programs (using the OIG and GSA Exclusion Lists) or State Medicaid Programs.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and strongly supports diversity in the workforce.

Why Join arenaflex?

As a Customer Success Manager at arenaflex, you'll have the opportunity to:

• Work with a talented team of professionals who are passionate about making a difference in the lives of vulnerable populations
• Develop your skills and expertise in a fast-paced and dynamic environment
• Make a real impact on the lives of our clients and their members
• Enjoy a competitive compensation and benefits package, including health insurance, retirement savings, and paid time off
• Participate in ongoing training and professional development opportunities to help you grow and succeed in your career

How to Apply

If you're a motivated and experienced professional who is passionate about making a difference in the lives of vulnerable populations, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job