Experienced Videophone Customer Care Agent, Tier 1 (Remote) - American Sign Language (ASL) Specialist
About arenaflex
At arenaflex, we're dedicated to harnessing the power of language to connect diverse people and enrich the human experience. As one of the world's leading language services providers, we combine patented technology with human-centric solutions to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all. Our mission is to provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
Job Summary
We're seeking an experienced Videophone Customer Care Agent, Tier 1 (Remote) to join our team at arenaflex. As a Videophone Customer Care Agent, you will be responsible for providing exceptional customer service to our clients and customers nationwide through videophone calls. You will be the face of arenaflex, providing a friendly and supportive customer experience, resolving issues, and promoting our products and services. If you're fluent in American Sign Language (ASL) and have a passion for customer service, we want to hear from you!
Key Responsibilities
* Provide support to existing and potential customers with a range of answers to questions, including account, new product installation, and general questions.
- Promote arenaflex products, features, and services.
- Provide a friendly and supportive customer experience.
- Resolve issues received through email, videophone, live chat, and other contact methods.
- Provide support for the functionality and features of all applicable products and services.
- Follow department policies and procedures.
- Ensure compliance with FCC regulatory requirements related to the service.
- Complete other duties and projects as assigned.
Supervisory Responsibility
This position has no supervisory responsibilities.
Travel Requirements
Less than 25%.
Education
* Required: High School diploma or better
Experience
* Minimum Years of Experience: 1 year of Customer Service or equivalent experience
Knowledge, Skills, and Abilities
* Must be fluent in American Sign Language (ASL).
- Candidate must have professional and courteous phone and electronic communications presence.
- Candidate must have the ability to write simple correspondence, the ability to effectively present information during one-on-one and small group situations with customers, clients, and other employees of the organization.
- Good customer service and knowledge of principles and processes for providing customer services. This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
- Strong active listening skills, able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Able to complete work assignments independently or with minimal supervision and guidance.
- Must be able to manage cases and time effectively.
- Must be detail oriented and proficient at multitasking.
- Strong adaptability and capacity to work in fast-paced environments.
- Employees must have a solid basic comprehension and application with using computers in an MS Windows environment.
- Must be able to type 45+ wpm.
- Positive attitude, team player, good interpersonal communication skills, and able to work across company departments.
Working Conditions and Physical Requirements
* Punctual and reliable attendance.
- Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
- Ability to sign using ASL for extended periods of time.
- Ability to lift and move equipment 30-50lbs.
- Must be able to work during day, night, weekend, and holiday shifts. Flexibility with shifts is required.
- At home employees require a high-speed internet connection and a confidential working space with a desk and chair.
- Workstation must have an Ethernet connection.
Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of arenaflex. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Why Join arenaflex?
* Competitive salary
- Remote work opportunities
- Opportunities for career growth and development
- Collaborative and inclusive work environment
- Comprehensive benefits package
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about customer service and have a strong background in American Sign Language (ASL), we encourage you to apply for this exciting opportunity. Please submit your application today and join our team at arenaflex. Apply Now
Equal Employment Opportunity
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment that values diversity, equity, and inclusion. Apply for this job