Experienced Customer Success Manager – Mobile Marketing Solutions

At arenaflex, we're on a mission to revolutionize the mobile marketing landscape with innovative solutions that empower top app developers to succeed. As a Customer Success Manager, you'll play a pivotal role in driving the growth and satisfaction of our diverse customer base, working closely with our cross-functional teams to deliver exceptional results.

About arenaflex

arenaflex is a remote-first company that's been at the forefront of mobile marketing for almost 9 years. We're proud to be an Apple Search Ads Partner and the first company to build the Apple Search Ads management platform. Our ecosystem has generated an impressive transaction volume, with over $1 billion in ad spend flowing through our platform. We've also expanded our capabilities through the acquisition of App Radar in 2023 and integrated AI into our strategic approach.

Why Join arenaflex?

* Work with a talented team of experts who are passionate about mobile marketing

• Collaborate with top mobile companies and brands globally, including Skyscanner, Glovo, Flo, Babbel, and Wooga
• Contribute to a remote-first and supportive culture that values transparency, accountability, and continuous learning
• Enjoy a competitive salary and benefits package, including time off, health and wellness programs, professional development opportunities, and a flexible working schedule

Key Responsibilities

As a Customer Success Manager, you'll be responsible for:

• Serving as the primary post-sales point of contact for small-middle business customers
• Developing a deep understanding of each customer's business objectives and industry challenges
• Utilizing in-depth product and industry knowledge to increase the adoption of arenaflex Acquire
• Identifying opportunities for upselling and cross-selling within existing accounts
• Proactively engaging with customers to secure renewals and drive customer retention
• Collaborating closely with the Apple team on selected list of clients to drive further expansion and align on joint strategy

Essential Qualifications

* Fluent English

• Experience in client-facing roles
• Strong communication and presentation skills
• Customer-oriented mindset and attitude
• Analytical and strategic way of thinking
• Conflict prevention and resolution skills
• Accountability for results

Preferred Qualifications

* Experience in the mobile marketing industry

• Knowledge of arenaflex products and services
• Familiarity with Apple Search Ads and other mobile marketing platforms
• Proven track record of success in customer success or account management roles

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively as part of a remote team
• Strong customer service skills and a customer-centric mindset
• Ability to adapt to changing priorities and deadlines
• Strong technical skills, including proficiency in arenaflex products and services

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting the growth and development of our employees. As a Customer Success Manager, you'll have access to:

• Top online and offline conferences and mobile industry events
• Internal courses for continuous professional development
• Micro-management-free and supportive management style
• Semi-annual performance review sessions
• New career opportunities through our internal mobility program

Work Environment and Company Culture

arenaflex is a remote-first company that values flexibility, transparency, and accountability. Our culture is built on the following core behaviors:

• Move Fast
• Get Sh*t Done
• Build Together
• Strive for Transparency
• Own What You Do
• Learn + Share = Excel

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Time Off: Vacation and public holidays following your country's regulations. Additional 6 PTOs annually for personal rejuvenation.
• Health and Wellness: Medical insurance or health care compensation. Paid sick leave to prioritize your well-being.
• Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development.
• Performance and Growth: Micro-management-free and supportive management style. Semi-annual performance review sessions. New career opportunities through our internal mobility program.
• Team Engagement: Corporate online events and offline team retreats. Collaboration between teams through shared OKRs. Environment conducive to open dialogue and constructive feedback.
• Work Flexibility: Flexible working schedule for a better work-life balance. Remote-first working environment.
• Workspace Options: Coworking costs coverage program. Office hubs in key locations for a convenient and productive work environment.

Conclusion

If you're a motivated and customer-focused individual who is passionate about mobile marketing, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at arenaflex, you'll have the chance to work with a talented team of experts, drive growth and satisfaction for our customers, and contribute to a remote-first and supportive culture that values transparency, accountability, and continuous learning. Apply for this job