Experienced Aviation Customer Service Representative – Delivering Exceptional Experiences at arenaflex
At arenaflex, we're passionate about redefining the aviation industry with exceptional customer service. As an Aviation Customer Service Representative, you'll be the face of our company, ensuring every customer has a pleasant and memorable experience. If you're a customer service enthusiast with a passion for delivering top-notch service, we want to hear from you!
About arenaflex
arenaflex is a leading aviation company that's revolutionizing the way we experience air travel. With a commitment to excellence and a passion for innovation, we're constantly pushing the boundaries of what's possible. Our team is dedicated to providing exceptional service, and we're looking for like-minded individuals to join us on this exciting journey.
Job Summary
As an Aviation Customer Service Representative, you'll be responsible for ensuring every customer has a seamless and enjoyable experience at arenaflex. You'll be the first point of contact for all visitors, providing a friendly and welcoming atmosphere, and exceptional service through anticipating needs and proactively offering services. This role requires a high level of professionalism, attention to detail, and excellent communication skills.
Schedule
* Thursday-Monday, 1pm-9pm (flexible scheduling may be available)
Key Responsibilities
* Answer telephones, take and relay messages to appropriate personnel in a timely manner
- Document service requests by completing an aircraft arrival form
- Coordinate customer lodging accommodation requirements
- Ensure rental cars are ordered, on-site, and clean prior to customer arrival
- Greet arriving/departing customers
- Facilitate customer and vendor catering requests
- Communicate service requests to personnel in Line Service, Maintenance, and Avionics via telephone and two-way radio
- Inform customers of other services provided by arenaflex
Qualifications & Job Requirements
* Minimum two (2) years' experience in a customer service role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and conflict resolution skills
- Ability to maintain confidentiality and handle sensitive information
- Valid Driver's license
- Ability to obtain Airport Issued security badge
- Pass pre-employment drug screen and background check
Work Environment & Physical Requirements
* Work is performed in an office environment with moderate noise level
- Constantly requires repetitive movement of the wrist, hands, and/or fingers
- Constantly requires clear vision to read printed materials and computer screen to accomplish work
Available Benefits
* Medical, dental, vision
- Short term & Long term Disability - paid 100% by Company
- Life & Accidental Death and Dismemberment - paid 100% by Company
- Paid vacation, holidays, sick leave, jury duty, bereavement
- Health Savings Account or Health Reimbursement Account (employer contributions tied to participation in wellness program)
- 401K & Roth 401k with employer match
- Flexible Spending programs
Career Growth Opportunities & Learning Benefits
* Opportunities for professional growth and development
- Access to training and development programs
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Work Environment & Company Culture
* arenaflex is committed to creating a positive and inclusive work environment
- We value diversity, equity, and inclusion in all aspects of our business
- Our team is passionate about delivering exceptional service and exceeding customer expectations
- We're dedicated to innovation and continuous improvement
Compensation & Perks
* Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
How to Apply
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply today and let's build the future together. Apply To This Job
Equal Opportunity Employer
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this job