[Remote] Remote Live Verification Agent - Part Time

Note: The job is a remote job and is open to candidates in USA. U-Haul is a company that offers truck rental services and is seeking Part-Time Live Verification Agents to assist customers using their Truck Share 24/7 program. In this role, agents will review customer information, ensure compliance with rental standards, and provide support through inbound and outbound calls as well as chat interactions.

Responsibilities

• Claim sessions for customers doing business with us via Truck Share 24/7
• Review each session for accuracy while answering any questions the customer may have
• Determine the proper course of action utilizing instructional materials reviewed
• Make outbound calls for verification of alternate contacts
• Communicate with the customer via phone or chat in an efficient and courteous manner
• Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections
• Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame
• Listen to customer concerns, documenting them and resolving when able

Skills

• Good listening, verbal, and written communication skills in English
• Inbound call/phone experience (high volume highly preferred)
• Excellent customer service skills with 1 year of phone customer service experience
• Logic, reasoning, time management, and facial recognition skills
• Proficiency, attention to detail, and interpersonal skills
• Ability to multitask and assist multiple customers at one time (online sessions)
• Reasonable and predictable attendance
• Must be available to work holidays
• 25 hours of availability per week
• Must work Saturday and Sunday
• Must have a quiet, private work area
• Required to be present during Education training classes or meetings with your camera on and microphone unmuted
• Dependent and child-care arrangements must be made as if you were working at a U-Haul site
• All work duties including education must be performed at your home address
• If you want to switch or substitute computers at any time, manager approval is required in advance
• Operating System: Windows 11
• RAM: 16GB minimum (32GB recommended)
• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
• Storage: SSD with at least 5GB free space
• Webcam (external or built-in)
• USB headset (wired)
• Ping: under 100
• Download: 50MB minimum (100MB recommended)
• Upload: 5MB minimum (10MB recommended)
• Technically savvy preferred

Benefits

• Medical Reimbursement Indemnity Plan
• Rx Savings Plus Discount Plan
• Dental Plan
• Vision Plan
• Retirement Savings 401(k) Plan

Company Overview