Fleet Services Account Manager
Toyota Material Handling is seeking a passionate and dedicated Fleet Services Account Manager responsible for managing and growing the company's fleet accounts. The role involves developing strong relationships with customers, ensuring high-quality fleet management services, and overseeing account management activities such as service, data analysis, and contract negotiation.
Responsibilities
- Develop and maintain strong relationships with Advanced Services fleet customers, serving as the primary strategic liaison to ensure alignment with client objectives and organizational priorities
- Partner with customers to define, implement, and achieve strategic goals related to cost optimization, equipment lifecycle management, operational efficiency, and business expansion
- Act as liaison between dealers and customers for any service related discrepancies
- Lead dealer training initiatives focused on system enhancements, process optimization, and the adoption of best practices to drive continuous improvement across the dealer network
- Oversee execution of customer deliverables, ensuring proactive engagement and measurable improvement in customer satisfaction and retention metrics
- Prepare and present comprehensive Quarterly Business Reviews, providing strategic insights on account performance, financial outcomes, and growth opportunities
- Monitor program compliance and Key Performance Indicators, leveraging data driven insights to inform business decisions and continuous improvement initiatives
- Additional duties as assigned
Skills
- Bachelor's degree in business, communications, or a related field required
- 0-2 years of experience in account coordination, customer success, sales support, or a related client facing role
- Proven experience managing multiple client accounts, quotes, and service requests while ensuring timely follow-up and high customer satisfaction
- Strong analytical and data interpretation skills; ability to research and translate insights into actionable business strategies
- Ability to influence cross-functional teams and drive results in a customer-centric environment
- Excellent written and verbal communication skills, with proficiency in presenting to executive stakeholders
- Ability to work in a constant state of alertness and safe manner
Benefits
- Competitive Salary
- Performance Bonus
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Onsite Fitness Center & Occupational Health Clinic
- Best in class work culture!
Company Overview
Company H1B Sponsorship