LTD Claims Analyst – Remote

Symetra has an exciting opportunity to join our team as an LTD Claims Analyst!

About the role

In this role, you’ll make timely, accurate, and customer-focused claim decisions. You’ll collaborate with clinical, vocational, financial, and employer resources to gather and analyze data, compare it to policy terms, and determine claim outcomes. You may also support claim settlement efforts, ensuring optimal outcomes and compliance with regulatory standards.

What you will do

• Evaluate new and ongoing LTD claims promptly and accurately.
• Analyze medical, vocational, and financial information against policy terms and procedural guidelines.
• Apply contract language and procedural guidelines to claim decisions.
• Document claim decisions thoroughly in the system.
• Communicate effectively with internal and external stakeholders.
• Build and maintain claim management plans for optimal outcomes.
• Identify and support settlement opportunities as applicable.
• Collaborate with internal resources (e.g., Actuaries, CPAs, Medical Clinicians) to support claim adjudication.
• Ensure compliance with ERISA, HIPAA, Fair Claim Settlement Practices Acts, and other statutory regulations.
• Deliver empathetic, customer-first service throughout all interactions.
• Foster a collaborative and professional team environment.

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

“What I was searching for was a company that genuinely valued my voice—and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they’re going through life’s toughest moments. Being able to offer support and hear their relief and gratitude when we help—it’s deeply meaningful. That’s what makes me proud to be part of the Symetra team.” - Lilly H., Claims Team Lead

“I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner 

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview 

Compensation

Salary Range: $54,600 – $91,000 plus eligibility for annual bonus program