Director, HR Operations

Description

Director, HR Operations

You'll own the HR infrastructure for ACR's six distribution centers across the U.S. and Canada, contribute to building the systems that scale, and be the person business leaders call when things get hard. You'll have real scope: employee relations, talent integration, performance, compensation, compliance, and M&A people work. You'll be expected to drive outcomes, not just advise on them.

What You'll Own

Day-to-Day HR Operations

•       Run the full HR operating model: performance management, compensation, ER, benefits, compliance, and workforce data.

•       Be the escalation point for complex employee relations issues—conflict resolution, PIPs, and the tough conversations managers avoid.

•       Standardize what works and cut what doesn't. Drive consistency across six distribution centers without losing operational flexibility.

•       Use HR tech and automation to free your team from administrative drag.

Talent & Development

•       Lead post-M&A people integration—org design, talent alignment, cultural onboarding, and leadership continuity.

•       Own succession planning for critical roles. Build pipelines, not just lists.

•       Partner with HRBPs and business leaders to make career development a real practice, not a once-a-year conversation.

Insights & Leadership

•       Turn HR data into clear narratives for senior leadership—trends, risks, and what to do about them.

•       Lead and develop a team of HR Generalists and HRBPs. Set standards, coach, and hold the bar.

•       Serve as the HR functional lead on cross-functional process improvement initiatives.

Governance & Policy

•       Own company-wide HR policies for the U.S. and Canada—employee relations, recognition, performance, and more.

•       Ensure everything is legally compliant and operationally sound across both countries.

What You Bring

Experience

•       10+ years in HR generalist and HR systems roles.

•       5+ years managing people—you know how to build a team and hold it accountable.

•       Track record in distribution, warehousing, or similarly operational environments is a strong plus.

•       Experience with M&A integration is a plus.

How You Work

•       You take vague direction and turn it into a concrete plan—without waiting to be told exactly what to do.

•       You're comfortable with ambiguity and frequent pivots. You don't need perfect information to move.

•       You communicate with clarity at every level—from warehouse floor to C-suite.

•       You own your outcomes. If something's broken, you fix it.

•       You're calm under pressure and exercise sound judgment when the stakes are high.

•       You handle sensitive situations with discretion and follow through every time.

Summary

ACR is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Learn more about ACR HERE

Learn more about our Culture HERE