Experienced Customer Service Representative - National Remote

Join arenaflex's dynamic team as a Customer Service Representative - National Remote and embark on a fulfilling career journey! At arenaflex, we're committed to delivering exceptional care and services to millions of people worldwide. As a Customer Service Representative - National Remote, you'll be a vital part of our collaborative team, working from the comfort of your own home or our Remote hub. This role requires a strong and diverse skillset, and we're looking for talented individuals who are passionate about making a difference in the lives of our customers.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to advance health equity on a global scale by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We're guided by a culture of diversity and inclusion, and we're dedicated to creating a workplace where everyone can thrive.

Why Join arenaflex?

* Work from anywhere within the U.S. and enjoy the flexibility of remote work

• Be part of a dynamic team that's passionate about making a difference in the lives of our customers
• Develop your skills and knowledge in a fast-paced and challenging environment
• Enjoy comprehensive benefits, including a competitive salary, paid on-the-job training, and opportunities for career growth and development
• Be part of a company that's committed to advancing health equity and improving health outcomes for all

Primary Responsibilities

As a Customer Service Representative - National Remote, you'll be responsible for:

• Answering incoming phone calls from patients and 3rd party vendors to identify the type of assistance the caller needs
• Focusing on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
• Delivering information and answering questions in a positive manner to facilitate strong relationships with clients' customers
• Completing the documentation necessary to track provider issues and facilitate the reporting of overall trends

Required Qualifications

To be successful in this role, you'll need:

• A High School Diploma or GED
• 2 years of experience in written correspondence with clients/customers
• 2 years of experience in a metrics-based role
• 2 years of experience in a customer service call center environment
• Familiarity with using computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work any shift between the hours of 8:30 AM - 5:00 PM MST from Monday - Friday
• Must be 18 years of age or older

Preferred Qualifications

While not required, prior healthcare experience and a strong understanding of our products and services would be an asset in this role.

Telecommuting Requirements

As a remote worker, you'll need to:

• Be able to keep all company-sensitive documents secure (if applicable)
• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

To succeed in this role, you'll need to possess:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Skilled in problem-solving to quickly assess current state and formulate recommendations

Compensation and Benefits

As a Customer Service Representative - National Remote, you'll enjoy a competitive salary, comprehensive benefits, and opportunities for career growth and development. In addition to your salary, you'll receive:

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution (subject to eligibility requirements)

Diversity, Equity, and Inclusion

At arenaflex, we're committed to creating a workplace where everyone can thrive. We believe that diversity creates a healthier atmosphere, and we're dedicated to advancing health equity and improving health outcomes for all.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

Simple Application Process

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