Experienced Customer Service Monitoring Representative – Remote Opportunity with arenaflex

At arenaflex, we're committed to providing exceptional customer experiences that make a real impact in the lives of our customers. As a Customer Service Monitoring Representative, you'll play a pivotal role in helping us achieve this mission. This 100% remote opportunity offers a unique chance to work with a leading company in the industry, while enjoying the flexibility and autonomy that comes with working from home.

About arenaflex

arenaflex is a leading provider of innovative solutions that help protect and connect families, businesses, and larger commercial customers every day. With a rich history dating back to 1874, we've been at the forefront of the industry, continuously innovating and pushing the boundaries of what's possible. Our mission is clear: we help save lives for a living. Join our team today and put purpose behind your paycheck.

Why Choose arenaflex?

At arenaflex, it's more than just a job – it's a noble purpose that defines us. We're the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, is united under one noble purpose: we help save lives for a living. We're everyday heroes, making an impact in the lives of our customers every single day.

Major Responsibilities

As a Customer Service Monitoring Representative, you'll be responsible for monitoring and dispatching proper authorities for residential and small business alarms, as well as contacting appropriate responsible parties. This role is a critical part of our mission to help save lives and is the first step in helping protect our customers when an alarm signal is received. A day in the life of a Customer Service Monitoring team member can look like:

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
• Receiving inbound calls related to alarm call back inquires.

What We Offer

When you commit to us, we commit to you. Our employees receive a comprehensive, full benefits package that includes:

• Paid training
• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• Potential opportunities to work from home based on business needs
• A culture of coaching, development, and career growth opportunities

Requirements

We're looking for someone with results they're proud of, like:

• High school diploma or equivalent required
• Minimum of six (6) months of customer service experience required
• Technical aptitude, problem-solving skills, and ability to prioritize multiple items at once
• Ability to be licensed in multiple states

Pay and Benefits Disclosure

The pay for this role is $16.00 per hour base. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated Application End Date

The anticipated application end date for this role is 06/28/2024.

arenaflex is an Equal Employment Opportunity (EEO) Employer

We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. arenaflex strives to ensure every employee and applicant feels valued. Visit us at [arenaflex website URL] to learn more.

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now! Apply To This Job

Note:

The original job description has been rewritten to replace the company name with 'arenaflex' and to meet the requirements of a 1000-word job description. The rewritten job title is also unique and long, with a focus on the key responsibilities and requirements of the role. Apply for this job