Claims Associate
EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry, headquartered in New York City. They are seeking a Claims Associate to provide excellent customer service by processing and resolving claims, while building strong relationships with clients.
Responsibilities
- Receives and processes information for first report of claim from insured, either by phone or email
- Processes claim with carrier or assists insured with gathering data required by company to settle a claim
- Sets up and maintains client service activity files and filing (electronic), scanning and copying of all required documents
- Maintains proper claim file documentation including claim notes, correspondence, faxes and emails in Sagitta and ImageRight
- Monitors and follows up on outstanding claims, updates accounts as necessary and answers inquiries
- Coordinates gathering of loss runs for claim reports
- Completes review of claim summary reports and prepares loss analysis materials
- Prepares client presentation materials with Microsoft PowerPoint, Word and Excel
- Assists in the coordination and development of client service materials for claims and risk control
- Assumes ownership of customer concerns and feedback until a resolution is successfully accomplished
- Complies with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards
- Contributes to a team effort by accomplishing related results as needed
- Performs other related support duties as requested
- Document client activity in Sagitta and ImageRight system
- Coordinate and complete Claim Summary Reports
- Assist with loss analysis reports
- Ability to build and maintain customer satisfaction through proactively addressing customer needs and concerns
- Enhances mutual understanding in communication with others by expressing genuine interest in the content and meaning of others’ messages
- Self-starter and frequently takes a lead role in improving or enhancing a product or service to benefit the client and Frenkel
- Driven by an underlying curiosity and desire to know more about people, things or issues
- Develops and maintains long-term relationships with others and excels at building and maintaining friendly interactions
- Demonstrates a determination to achieve ever-increasing levels of performance
- Able to deal effectively with pressure, maintains focus and intensity and remains optimistic and persistent even under adversity
Skills
- Ability to communicate professionally
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
- Strong organizational skills
- Strong computer skills including MS office suite, Excel and PowerPoint
- High school diploma required
- Experience with Tableau preferred
- College degree preferred
Benefits
- Generous Paid Time off
- Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
- Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
- Generous employee referral bonus program of $1,500 per hired referral
- Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
- Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
- Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
- Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
- Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
- 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment.
- EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
Company Overview