Lead Instructor Led Training Producer

About the role

The Lead Instructor Led Training Producer will oversee a team of producers, working closely with course managers, program directors, course liaisons, faculty, students and administrative staff to provide a wide variety of support for courses, lessons, workshops, etc., both live and virtual.

What you'll do

• Review and coordinate evolutions related to team support of scheduling, logistics, and resource planning for classes, seminars, workshops, and multi-day training programs.
• Serve as the escalation point of control during instructor connectivity issues, directing activities and maintaining instructional flow until technical service is restored.
• Review and monitor usage of and distribute pre-course information packets with registration instructions, prerequisite assignments, connection test details, travel and lodging guidance, dress code, access requirements, parking information, and course resource links.
• Administer virtual learning environments by launching online sessions, distributing secure access links, creating and managing breakout rooms, monitoring participation, troubleshooting in real time, and performing pre-event connectivity checks.
• Collaborate with faculty and support teams to ensure all instructional materials are prepared, accessible, and distributed per the training schedule; manage inventory of commercial products, upload client-generated content to designated platforms, and archive official publications for digital access.
• Maintain processes and procedures for the maintenance and update of comprehensive student records, including demographics, contact details, evaluations, and participation history; produce accurate rosters, data reports, and visual presentations for faculty and leadership review.
• Utilize email, Microsoft Teams, and learning management systems to communicate updates, distribute course materials, and post administrative documents to information delivery platforms.
• Provide direct technical assistance with audiovisual equipment setup, IT system logins, and navigation of virtual training platforms and resources.
• Provide oversight support for virtual events conducted by the customer, to include oversight of coordination with remote site resources.

Qualifications

• US Citizen
• 4+ years experience working with clients/customers on complex modern learning projects, at least 1 or more years of that experience having served as the lead of a learning producer team.
• Demonstrated professional experience in providing production support to faculty and students in virtual and classroom learning environments,
• Proficiency with applications and tools within the Microsoft 365 Suite, MS Teams for Education,  enterprise learning management systems and enterprise data reporting tools.

Concept Plus is an Affirmative Action/Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.