[Remote] Travel Concierge

Note: The job is a remote job and is open to candidates in USA. Bilt is a membership platform that connects members with property managers and local merchants. The Travel Concierge will be the frontline point of contact for Bilt members, assisting with travel-related inquiries and ensuring high-quality member interactions.

Responsibilities

• Respond to inbound member inquiries across channels (email, chat) related to travel bookings, rewards redemption, itinerary changes, and general travel questions
• Troubleshoot and resolve travel-related issues, including booking errors, cancellations, delays, and points discrepancies
• Guide members through the process of using Bilt points for flights, hotels, and other travel redemptions
• Escalate complex or sensitive cases to senior team members or partner contacts when appropriate
• Maintain accurate records of member interactions and resolutions in internal systems
• Collaborate with cross-functional teams (Loyalty, Product, Partner Operations) to relay member feedback and flag recurring issues
• Stay current on Bilt travel partners, promotions, policies, and platform updates to provide informed support

Skills

• 0–2 years of experience in customer service, hospitality, travel, or a related field
• A genuine interest in travel and helping people
• Strong written and verbal communication skills with a friendly, professional tone
• Comfort working in a fast-paced environment and managing multiple inquiries simultaneously
• A problem-solving mindset with the ability to think on your feet
• Familiarity with travel booking platforms or loyalty/rewards programs
• Proficiency with support tools (e.g., Zendesk, Salesforce, Intercom)

Benefits

• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
• 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
• Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
• UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
• Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

Company Overview