ServiceNow Lead (Remote)

A recognized services organization in the Greater Washington, D.C. area is actively seeking a new ServiceNow Lead for a great Remote opportunity with their team. In this role, the ServiceNow Lead will be responsible for overseeing the design, implementation, and support of ServiceNow modules across the organization. About the Opportunity: • Setting: Remote: • Notes: Must pass background investigation to obtain Public Trust Responsibilities: • Work closely with cross-functional teams, including IT Operations, Security, and DevOps, to ensure ServiceNow aligns with business and infrastructure needs • Collaborate closely with the Account Program Manager to ensure successful delivery, alignment with requirements, and customer satisfaction • Lead the end-to-end implementation, configuration, and customization of ServiceNow modules • Drive the adoption and optimization of ITSM, ITOM, CMDB, and other relevant ServiceNow capabilities • Develop and maintain workflows, automation rules, integrations, and reports • Serve as the primary point of contact for all things ServiceNow within the organization • Make key strategic decisions to retaining current process and practices vs. adopting of ServiceNow best practices • Guide project planning, resource allocation, and prioritization for ServiceNow initiatives • Work closely with Infrastructure and Cloud teams to maintain accurate asset and configuration data • Support and integrate AWS infrastructure components within ServiceNow modules (e.g., discovery, monitoring, automation) • Perform other duties, as needed Qualifications: • 8+ years of hands-on experience with ServiceNow, including implementation and administration • Strong expertise in ServiceNow modules such as ITSM, ITOM, CMDB, and Discovery • Solid understanding of digital infrastructure including servers, storage, and networking • Experience working with AWS infrastructure, including EC2, S3, VPCs, and automation tools • Familiarity with ITIL frameworks and best practices • Experience integrating ServiceNow with third-party to Remote About the Company: Tandym At Tandym Group (formerly The Execu|Search Group), we’re committed to connecting talented people like you with leading companies. With our personalized approach, you’ll never feel like just a resume when you work with us. We know that every job—and every job seeker—is different, which is why we keep the focus on you and your goals. This philosophy has allowed us to help thousands of people find career success over the last three decades, and we’re here to help you do the same. With our extensive network of companies and full suite of direct hire recruitment and contract staffing services, you’ll have access to a variety of roles. We match talent with highly curated opportunities across healthcare, professional services, tech, and life sciences—but it goes far beyond that. When you partner with us, we’re all in. Your goals become our goals, and we are committed to helping you reach your highest potential. From matching you with your dream role to providing resume guidance and interview prep, we’re here for the entire journey. In the constantly changing world of work, you can count on us to be by your side. Company Size: 100 to 499 employees Industry: Staffing/Employment Agencies Founded: 1985 Website: