Experienced Customer Service Specialist – Consumer Banking

Join arenaflex, a leading financial services company, as a Customer Service Specialist in our Consumer Banking division. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving complex issues, and providing technical support for our online products and services. If you're passionate about helping others, have a strong problem-solving mindset, and are looking for a challenging and rewarding role, we encourage you to apply.

About arenaflex

arenaflex is a dynamic and innovative financial services company that is committed to building strong relationships with our customers and communities. We're a company that values diversity, equity, and inclusion, and we're dedicated to creating a workplace culture that is supportive, inclusive, and empowering. Our Consumer Banking division is a key part of our business, and we're looking for talented individuals like you to join our team.

What You'll Get from This Opportunity

As a Customer Service Specialist with arenaflex, you'll have the opportunity to:

• Work in a fast-paced, dynamic environment where no two days are ever the same
• Develop your problem-solving skills and learn how to resolve complex customer issues
• Provide technical support for our online products and services, including PC, mobile, and tablet applications
• Collaborate with a wide range of teammates to help solve customer challenges
• Work in a remote environment, with the flexibility to work from home and choose from a variety of shift options
• Enjoy a competitive salary and benefits package, including 401(k) matching, generous PTO, and fitness and tuition reimbursement
• Participate in performance-based rewards and recognition programs
• Have access to a library of specialized professional development and training courses

Essential Job Functions

As a Customer Service Specialist with arenaflex, you will be responsible for:

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially
• Receiving inbound calls from consumer clients in a fast-paced environment (in some cases, taking back-to-back calls)
• Answering client questions, problem solving, educating, de-escalating dissatisfied clients, and making suggestions that help deliver our Moments Matter culture
• Providing technical support for arenaflex's online products and services (PC, mobile, and tablets)
• Collaborating with a wide range of arenaflex teammates to help solve client challenges
• Ability to navigate multiple screens and software while speaking to clients effectively over the phone free of distractions and background noise (similar to being in the office)
• Complies with all arenaflex policies and procedures, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of arenaflex's clients and arenaflex

Required Qualifications

To be successful in this role, you will need:

• 1-2 years client service experience
• High school diploma/GED
• Demonstrated success in problem resolution, multi-tasking and attention to detail
• Advanced computer skills and working knowledge of how to navigate multiple screens and software, web browsers, websites and mobile applications while speaking to clients
• Strong interpersonal, verbal, and written communication skills
• Flexibility, empathy, and patience to work in a fast-paced, high-volume call center
• Ability to read and follow call center "scripts" when handling different scenarios
• Schedule flexibility - The hours for the position can change based on business need. In addition, there is a shift bid process for all teammates that occurs two times (performance based schedule options) per year which could result in a schedule change

Preferred Qualifications

While not required, previous experience working in a remote/work from home environment is a plus.

Mobile Requirements

To work from home, you will need:

• Hard wired high speed internet speed- Minimum of 50 MBPS download
• Dedicated home office space
• Distraction and noise free background - we want clients to have the same professional experience that they would have speaking to a teammate working onsite

What It's Like to Work with Us

At arenaflex, we're a diverse and engaged team that supports one another and always finds a way to have fun in the office and virtually. Our leaders have our backs and we share our knowledge for the good of the team. We work hard for our clients, and are frequently rewarded for our efforts.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $19 to $21 per hour depending on location and job-related factors such as level of experience. Please click here for a list of benefits for which this position is eligible.

Equal Opportunity Employer

arenaflex is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job