Experienced Medical Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're dedicated to making a meaningful impact in the lives of our patients and clients. As a Remote Medical Customer Service Specialist, you'll play a vital role in delivering exceptional patient experiences and advocating for their needs. If you're a creative problem-solver with a passion for delivering top-notch customer service, we want to hear from you!

About arenaflex

arenaflex is a dynamic organization that's revolutionizing the way healthcare services are delivered. Our team is comprised of passionate individuals who share a common goal: to provide exceptional patient care and satisfaction. As a Remote Medical Customer Service Specialist, you'll be part of a collaborative and supportive team that's dedicated to making a difference in the lives of our patients.

Rewards for Doing Work That Matters

At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes:

• Competitive hourly rate: $15.50-$18.00 per hour
• Cash bonuses (based on facility performance) up to $750.00 per quarter
• Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
• Paid vacation days
• Paid sick leave
• 6 paid holidays plus two personal holidays
• Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
• Promotional opportunities
• An employee-friendly environment focused on patient satisfaction

Essential Duties

As a Remote Medical Customer Service Specialist, you'll be responsible for:

• Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues; or escalating to the next level using sound judgment
• Using a computer to navigate screens to notate and effectuate a positive patient experience
• Performing administrative duties by managing email, completing assignments, and other duties
• Actively participating in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies

Job Requirements

To be successful in this role, you'll need:

• Be at least 18 years old with a high school diploma or GED
• Demonstrated ability to navigate a computer
• Demonstrated ability to be detail-oriented, analytical, and a creative problem solver
• Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
• Ability to type at least 30 words per minute
• Must have reliable, consistent transportation
• Ability to pass a background check and a drug screen

Wow Factors

While not required, previous medical office experience, including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience, is a plus. Additionally, billing or other revenue cycle certifications can be beneficial in this role.

Training and Onboarding

As a Remote Medical Customer Service Specialist, you'll undergo a comprehensive training program that will equip you with the skills and knowledge needed to succeed in this role. Our training program includes:

• A three-week training period, Monday-Friday from 8:00am-4:30pm (CST time zone)
• Ongoing training and support to ensure your success in this role
• Regular feedback and coaching to help you grow and develop in your career

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. Our team is passionate about delivering exceptional patient care and satisfaction, and we're looking for like-minded individuals to join us on this journey.

Simple Application Process

Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon! Apply To This Job

Why arenaflex?

At arenaflex, we're dedicated to making a meaningful impact in the lives of our patients and clients. We're a dynamic organization that's committed to delivering exceptional patient care and satisfaction. If you're a creative problem-solver with a passion for delivering top-notch customer service, we want to hear from you!

Join our team today and start making a difference in the lives of our patients!

Apply for this job