Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

Insurance Central Review Analyst

Remote - PST

We are seeking a Central Review Analyst who will provide timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. You will process customer orders, bills and accounts, and applications for service, maintenance and termination. 

What you’ll Drive:

• Review estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality and documentation of files 

• Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc. 

• Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention 

• Improve store profitability and ARO 

• Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities and deliver a high-quality work product 

• Demonstrate an understanding of professional and industry standards and practices 

• Think independently and solve problems in a results driven team oriented environment 

• Demonstrate excellent verbal and written communications skills 

What you’ll Bring:

• 3 years’ automotive appraisal experience

• 1-2 years’ experience as an insurance re-inspector or desk reviewer preferred 

• Current knowledge of the CCC One/ADXE/Mitchell estimating platform 

• Ability to self-manage workload 

• Knowledge of Microsoft Office, especially Excel and Outlook 

• Customer service /relationship/conflict management preferred 

• Willingness to work PST hours  

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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Position Location:

Compensation Range:

Compensation Frequency:

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.