Account Specialist (12 month Contractor)

Role Overview

The Account Specialist supports the renewal process for a high-volume portfolio of customer accounts. This role focuses on executing established workflows, maintaining accuracy in pricing and account data, and supporting timely renewal completion and ongoing account support.

This position is ideal for someone who is highly adaptable, detail-oriented, organized, and comfortable working within structured processes that frequently change due to department needs.

Key Responsibilities

Renewal Processing & Execution

Process assigned renewal accounts using established workflows

Prepare and validate pricing quotes based on defined guidelines

Ensure accuracy of account data, pricing, and renewal details

Track renewal progress and follow through on required steps to completion

Customer & Account Support

Respond to customer inquiries related to renewals, addons and customer questions, using provided resources and templates

Escalate complex or non-standard issues to senior team members

Support clear and timely communication to ensure a smooth renewal experience

Workflow & Process Adherence

Follow standardized procedures and documentation for all renewal activities

Identify situations that don’t follow standardized procedures and adapt the processes to meet the need

Utilize training materials and knowledge tools to complete tasks efficiently

Maintain organized records and update systems consistently

Team Collaboration

Partner with team members to ensure continuity and coverage across accounts

Participate in training and onboarding activities

Share feedback on process gaps or inefficiencies observed during daily work

Success Metrics (What Good Looks Like)

Accuracy and completeness of renewal processing

Timely completion of assigned accounts

Ability to follow workflows with minimal errors

Responsiveness to customer and internal requests

Progression in learning systems, tools, and processes

Qualifications

Required

Strong attention to detail and organizational skills

Ability to follow structured processes and workflows

Strong analytical and problem-solving skills

Clear written and verbal communication

Comfort working with multiple systems and tools

Ability to work in a fast-paced environment where procedures are rapidly changing to meet program needs

Preferred

Bachelor’s Degree preferred

3 - 5 years of experience in customer support, sales, operations, or administrative roles

Experience with CRM, ERP, or quoting systems

Intermediate Microsoft Excel skills (basic formulas, data organization)

Compensation/Benefits Information

Accuris states that the anticipated hourly range for this position is $25 to $45.

About Company Statement: We provide the world's engineers mission-critical intelligence, safeguarding the technology of today and enabling the breakthroughs of tomorrow. Accuris transforms the world’s largest repository of standards and supply chain data into AI-driven insights and connected workflows - enabling engineers to work smarter, stay compliant, and innovate faster. Behind every world-changing innovation - there’s Accuris - the most trusted intelligence platform for engineers. https://accuristech.com/ Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.