Manager, Infrastructure and Operations

Arizona College of Nursing is a rapidly growing nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide. As a leading nurse educator, Arizona College of Nursing offers students the opportunity to earn a bachelor’s in nursing in 3 years or less with qualified transfer credits. Our quality nursing curriculum prepares students for an in-demand career to help communities overcome the chronic, well-known, and increasing nursing shortage. Through the execution of a targeted growth strategy, the college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s prepared nurses are needed. Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values:

Passion: We love helping others succeed. Excellence: We strive to be the best. Adaptability: We learn, in part by trying new ideas. Accountability: We own our results. Integrity: We do the right thing.

The Infrastructure Operations Manager oversees the reliability, security, and performance of the institution’s IT infrastructure in support of academic instruction, research, and administrative operations. This role ensures that critical systems—such as learning management platforms, SIM labs, research computing environments, campus networks, and administrative systems—are highly available and resilient. The manager leads infrastructure operations staff, collaborates with academic and administrative stakeholders, and supports the institution’s mission of teaching, research, and service.

Key Responsibilities

Infrastructure & Operations

• Manage day-to-day operations of on-premises, cloud, and hybrid infrastructure environments supporting academic and administrative systems
• Ensure high availability and performance of critical services, including LMS platforms, ERP systems, research computing, and identity services
• Oversee incident, problem, and change management, with special attention to academic calendars and instructional continuity
• Lead root cause analysis and continuous service improvement initiatives

Campus & Academic Support

• Partner with academic departments, research units, and central IT teams to support instructional and research technology needs
• Support high-performance computing, data storage, and research infrastructure as applicable
• Ensure infrastructure services meet the needs of faculty, staff, students, and visiting researchers

Team Leadership & Development

• Lead, mentor, and develop infrastructure and operations staff
• Foster a culture of accountability, collaboration, service excellence, and continuous learning
• Manage on-call coverage and operational support models appropriate for a 24/7 academic environment

Planning, Architecture & Strategy

• Develop and maintain infrastructure roadmaps aligned with institutional priorities and strategic plans
• Plan capacity and lifecycle management, accounting for enrollment growth, research demands, and technology refresh cycles
• Support disaster recovery and business continuity planning for instructional and administrative systems

Security, Compliance & Risk Management

• Ensure infrastructure operations comply with institutional policies and regulatory requirements (e.g., FERPA, HIPAA, PCI-DSS, GLBA, where applicable)
• Partner with information security teams to manage vulnerability remediation, patching, and access controls
• Support audits and risk assessments related to infrastructure services

Vendor & Financial Management

• Manage vendor relationships, contracts, and service providers
• Oversee infrastructure budgets, licensing, and cost optimization initiatives
• Evaluate emerging technologies and recommend solutions that balance innovation, reliability, and fiscal responsibility

Monitoring, Metrics & Communication

• Implement monitoring, alerting, and performance management tools
• Track SLAs, KPIs, and service health metrics
• Communicate system status, risks, and planned changes to campus stakeholders and leadership

At Arizona College of Nursing, we believe in a collaborative approach where all colleagues work together towards our shared goals. It's important to note that this list doesn't cover everything you'll be asked to do or need to do. We value adaptability and flexibility as we grow and evolve as an organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 5+ years of experience in IT infrastructure or operations roles
• 2 years of experience leading or supervising technical teams
• Strong knowledge of servers, network, storage, virtualization, and operating systems
• Experience with cloud platforms (AWS, Azure, GCP; Azure preferred)

Preferred Qualifications

• Familiarity with enterprise systems common in higher education (e.g., ERP, LMS, identity and access management)
• Knowledge of ITIL or service management frameworks
• Experience supporting research computing or high-performance computing environments
• Relevant experience with (e.g., ITIL, AWS/Azure, VMware, Cisco)

Key Skills & Competencies

• Strong leadership and people-management skills
• Ability to communicate effectively with technical and non-technical stakeholders
• Service-oriented mindset with a focus on academic mission support
• Excellent problem-solving and organizational skills
• Ability to manage competing priorities in a dynamic academic environment