Strategic Account Manager
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Job Summary
We are seeking a Strategic Account Manager to consult, understand, and grow existing clients who have chosen HBX Group as their strategic travel partner. This role is pivotal in developing tailored strategies that align with each client’s unique business needs, driving mutual growth and profitability. You will lead client activation, optimization, and acceleration efforts, while fostering strong cross-functional collaboration and delivering a consistent, high-impact customer experience.
Key Responsibilities
Client Strategy & Relationship Management
Develop and co-create annual client plans with joint targets and strategies.
Conduct Quarterly Business Reviews (QBRs), monthly reporting, and regular meetings.
Use data-driven insights to influence client decisions and internal stakeholders.
Activation & Optimization
Gain deep understanding of client operations across departments (tech, pricing, mapping).
Promote adoption of HBX products and define shared success metrics.
Create activation plans using Salesforce and Salesloft to onboard new clients or products.
Analyze demand/supply trends and optimize client setup for distribution and pricing.
Acceleration & Growth
Identify new growth opportunities through insights and market trends.
Build relationships across all levels of the client’s organization.
Lead cross-functional partnerships and track progress against strategic goals.
Turn clients into advocates through storytelling and use case creation.
Required Skills
Strategic thinking with a long-term client success mindset.
Consultative selling and strong commercial acumen.
Excellent storytelling, influencing, and negotiation skills.
Strong project execution and adaptability to change.
Exceptional communication skills across all levels.
Analytical and numerical proficiency to translate data into insights.
Growth mindset, curiosity, and integrity.
Required Tech Skills
Proficiency in Salesforce, Salesloft, and BI tools (e.g., Tableau).
Strong command of Microsoft Excel and PowerPoint.
General understanding of API functionality and travel tech platforms.
Qualifications & Experience
8+ years in sales, client relationship management, or business development.
Fluent in English and source market language (essential).
Willingness to travel up to 30% for partner visits and meetings.
Experience working in matrixed organizations and tech-driven environments.
Existing network in travel, financial, or adjacent industries is a plus.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.