[Remote] Tier 1 Operations Support Specialist
Note: The job is a remote job and is open to candidates in USA. Booz Allen Hamilton is a leading consulting firm focused on engineering resilient systems for the Intelligence Community. They are seeking a Tier 1 Operations Support Specialist to help develop robust systems by implementing monitoring tools and automating processes while providing continuous operational support.
Responsibilities
- Help the Intelligence Community develop more robust systems by building a resilient infrastructure
- Build in redundancy, implement monitoring tools, and automate wherever possible
- Reduce toil by scripting routine tasks and automating self-repair
- Support client missions with continuous and uninterrupted operation support
Skills
- 1+ years of experience in a technical support role such as IT operations or help desk
- Experience performing initial troubleshooting for system, application, or network issues
- Experience using ticketing or incident management tools such as JIRA or ServiceNow
- Experience with Linux or Windows system administration fundamentals
- Ability to follow standard operating procedures and document actions clearly
- Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays
- TS/SCI clearance with a polygraph
- HS diploma or GED
- Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of hire
- Experience monitoring enterprise systems, dashboards, logs, or mission applications
- Experience escalating incidents to higher-tier teams
- Knowledge of on‑call processes, after‑hours support models, or operational recall procedures
- Ability to communicate effectively with technical and non-technical staff through strong written and verbal communication skills
- Ability to work independently in a high‑tempo environment
- Bachelor's degree
- Security+ or Network+ certification
- Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals certification
Benefits
- Health
- Life
- Disability
- Financial
- Retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
Company Overview