Customer Service Representative

Publicis Digital Experience is a division of Publicis Groupe that focuses on developing digital capabilities to enhance brand experiences. The Customer Service Representative (CSR) will provide excellent customer service to automotive dealer clients, ensuring customer retention and satisfaction through proactive consultative services and product enhancements.

Responsibilities

• Maintain and grow relationships with local OEM field representatives within the given territory
• Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Director
• Provide high level touch and proactive consultative services to assigned customer base to ensure loyalty and retention
• Review product results and recommend needed enhancements to maximize programs
• Recommend and develop direct mail promotions that address dealership concerns on a timely basis
• Work with field team in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction
• Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients

Skills

• 1 – 2 Years of Customer Service experience
• Manage territory activity to optimize support of assigned key customers
• Exemplary phone etiquette
• Relationship building and communication skills
• Good knowledge of marketing technologies; industry knowledge and Epsilon capabilities
• Able to work collaboratively with all stakeholders and influence results
• Able to identify problems and offer recommendations on solutions
• Able to adapt to changing expectations to drive results
• Demonstrates resourcefulness
• Good organizational skills and time management

Benefits

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances
• Medical and voluntary benefits to our freelancers and temporary employees
• Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance
• You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits
• You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period
• Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met
• Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met
• For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off

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