Client Delivery Advocate - Analyst

iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This role involves working in a dynamic environment to deliver high-quality and accurate financial reporting and data aggregation tools, while also assisting clients and managing software applications. The position requires fostering client relationships and ensuring operational effectiveness through the development and adoption of policies and procedures.

Responsibilities

• Financial Reporting and Data Aggregation tools
• Analyze and explain portfolio performance results
• Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects
• Analyze private equity and hedge fund statements for input into system
• Consolidate data from multiple sources and custodians
• Provide accurate and timely statements and data entry
• Generate reports as needed
• Work with clients and partners to resolve data issues
• Develop and strengthen client relationships via client on-boarding, client account setup, training, day-to-day support and issue management
• Maintain software maintenance, system setup and configuration which includes new client setup, new financial account and asset set-up and classification
• This assists in data feed management, creating custom reports based on client-specific needs, liaise with the vendor partners for enhancements, and system data issues
• Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications
• Establish operational effectiveness through the development, adoption of policies, procedures, and controls

Skills

• Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field
• Excellent customer relations skills
• Foster and maintain effective relationships
• Proactively assess and act upon client and company needs
• Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
• Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools
• Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors work
• Critical thinker that possesses strong problem-solving skills and can summarize information clearly and concisely, both written and verbally
• Devotion to collaboration and ability to thrive in a team environment while working independently

Benefits

• Equity for all full-time employees
• Annual performance bonus
• Employer matched retirement plan
• Generously subsidized healthcare
• 100% employer paid dental
• Vision
• Telemedicine
• Virtual mental health counseling
• Parental leave
• Unlimited paid time off (PTO)

Company Overview

Company H1B Sponsorship