Client Services Specialist
Epsilon is a company focused on transforming marketing through innovative solutions, and they are seeking a Client Services Specialist to support their clients and sales team. In this entry-level role, you will manage multiple projects, deliver excellent customer service, and collaborate with internal and external teams to achieve campaign goals.
Responsibilities
- Build foundational skills that support long-term career growth within Client Services and Marketing Operations
- Develop a growth mindset by learning new tools, processes, and ways of working
- Own and complete promotional programs from kickoff through delivery, ensuring timelines and quality standards are met
- Gather and clarify campaign requirements by partnering with Sales and internal teams to understand objectives and delivery needs
- Deliver accurate, on-time audience data and campaign assets using established verification methods (full training provided)
- Manage and maintain campaign documentation, ensuring orders, specifications, and materials are organized and up to date
- Proactively coordinate with internal teams to review forecasts, orders, documentation, and work in progress
- Build knowledge of data-driven marketing, internal systems, and evolving industry trends
Skills
- Experience in a customer-facing or service-oriented role (such as restaurants, hospitality, call centers, retail, or customer support)
- Strong attention to detail and a track record of delivering accurate work under deadlines
- Ability to manage multiple tasks or projects at once in a fast-paced environment
- Comfort working with standard computer applications such as Microsoft Office or Google Workspace (Docs, Sheets, Excel)
- Clear communication skills and confidence working with internal teams and external partners
- A customer-first mindset with strong relationship-building skills
- Organized, proactive, and adaptable when priorities shift
- Curiosity and problem-solving instincts, with a willingness to learn new systems and processes
Benefits
- Flexible time off (FTO)
- 15 paid holidays
- Paid sick time
- Parental/new child leave
- Childcare & elder care assistance
- Adoption assistance
- Comprehensive health coverage
- 401(k)
- Tuition assistance
- Commuter benefits
- Professional development
- Employee recognition
- Charitable donation matching
- Health coaching and counseling
Company Overview
Company H1B Sponsorship