[Remote] Utility Coordinator
Note: The job is a remote job and is open to candidates in USA. AMH is a leading single-family rental company and homebuilder recognized as a top employer. The Utility Coordinator is responsible for managing the administrative side of utilities, acting as a liaison between the business and a third-party utility billing company, and assisting with various utility-related tasks.
Responsibilities
- Conduct research to determine necessary utility implementations or account transfers for each property
- Collaborate with a third-party utility management company and track progress at newly acquired properties or land
- Review, audit, and update utility account information in CRM or SupplyPro
- Resolve utility activation failures
- Address incoming utility tickets related to check requests, high utility disputes, utility shut-offs, meter requests, and trash requests from start to finish
- Act as the liaison between the business, third-party utility management company, and utility providers to resolve inquiries, follow-ups, and disputes
- Monitor and manage operational controls of the third-party utility management company to ensure expectations are met
- Generate recurring operational reports, perform ad hoc reporting, and conduct ad hoc research
Skills
- High School Diploma required
- Minimum one year of experience in an administrative role
- Proficiency in Microsoft Office
- Excellent written and verbal communication skills
- Strong attention to detail
- Capability to work independently and as an effective, collaborative team member
- Skill in critically analyzing situations and considering secondary and tertiary effects on the business and stakeholders
- Ability to perform under pressure and maintain professionalism in all communications
- Effective conflict management skills
- Previous experience in Property Management, Construction, or Utility administrative services preferred
Benefits
- Medical, dental and vision insurance
- Flexible spending accounts and/or health savings accounts
- Dependent savings accounts
- 401(k) with company matching contributions
- Employee stock purchase plan
- Tuition reimbursement program
- 9 paid holidays per year
- Paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year
Company Overview