[Remote] Sr Manager, Database Administration

Note: The job is a remote job and is open to candidates in USA. HHAeXchange is the leading technology platform for home and community-based care. The Senior Manager, Database Administration will provide leadership for the architecture, security, and performance of enterprise-wide database environments within the SaaS-based ecosystem, focusing on high-availability systems and disaster recovery strategies.

Responsibilities

• Architect and maintain complex replication models (e.g., multi-region, real-time) and high-availability solutions like clustering or multi-AZ deployments
• Ensure data consistency across distributed SaaS environments and hybrid-cloud infrastructures
• Design and implement end-to-end Disaster Recovery (DR) strategies, ensuring compliance with Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO)
• Participate in regular DR exercises, automated failover testing, and demonstration of no-outage resiliency
• Establish and enforce automated data retention, archiving, and purging policies aligned with industry compliancy, including healthcare industry requirements
• Implement and support security measures, including transparent data encryption (TDE), role-based security, and unified auditing
• Lead proactive performance tuning, query optimization, and capacity management for high-volume, transactional SaaS workloads
• Monitor and analyze advanced performance metrics to identify and resolve resource contention
• Serve as a technical advisor for database modernization roadmaps, transitioning legacy systems to cloud-native or containerized architectures
• Develop standards for database schema design, storage structures, and automated deployment pipelines (CI/CD)
• Manage a global team of database operators to ensure 24/7 system availability, oversee shift rotations, on-call schedules, and incident response protocols
• Establish Standard Operating Procedures for the database operations team, covering routine maintenance, patching, and ticket escalation paths
• Build and promote our "Operations-as-Code" model, mentoring the team in using tools like Terraform, Ansible, and utilizing CI/CD pipelines to automate repetitive tasks
• Conduct regular technical reviews and provide career development guidance to junior database operators to bridge the gap between operations and engineering
• Other duties as assigned by supervisor or HHAeXchange leader

Skills

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field and applicable experience
• 8+ years in database administration, with at least 4 years in a Principal or Lead capacity within an enterprise SaaS environment
• 3+ years of experience directly managing or leading a team of database operators or site reliability engineers (SREs)
• Expertise in Cloud Data Platforms (e.g., AWS RDS/Aurora, Azure SQL, OCI) and relational systems (PostgreSQL, MySQL, Oracle, or SQL Server) in both Cloud and On-Prem environments
• Experience with No-SQL solutions (e.g., Redis, Couchbase, MongoDB, Cassandra) in a distributed environment
• Advanced Automation/Scripting skills (Python, Bash, Terraform, or Ansible) for infrastructure-as-code and task automation
• Proven experience with Large-Scale Data Migration and zero-downtime upgrades
• Proven ability to lead a 'War Room' during critical outages, coordinating between operations staff and executive stakeholders
• Experience defining and reporting on operational KPIs (e.g., Mean Time to Resolve, system uptime, and backup success rates) to senior leadership
• Experience managing distributed or offshore operations teams in a follow-the-sun support model
• Experience analyzing and negotiating license and hosting agreements from a performance and cost perspective
• Strong analytical thinking, complex problem-solving, and the ability to communicate technical strategies to non-technical stakeholders
• Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role

Benefits

• Competitive health plans
• Paid time-off
• Company paid holidays
• 401K retirement program with a Company elected match
• Other company sponsored programs

Company Overview

• At HHAeXchange, we believe that healthcare should be simple, effective, and transparent. It was founded in 2008, and is headquartered in Long Island City, New York, USA, with a workforce of 501-1000 employees. Its website is

Company H1B Sponsorship

• HHAeXchange has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2024, 6 in 2023, 6 in 2022, 3 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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