Experienced Temporary Remote Catastrophe (CAT) Customer Service Representative – Disaster Relief Support

At arenaflex, we're committed to delivering exceptional customer service and support during times of crisis. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll play a vital role in helping our clients navigate the challenges of disaster relief. If you're passionate about making a difference, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of customer service and benefits compliance solutions, serving over 1,000 clients across various industries. Our team is dedicated to delivering exceptional service, and we're proud to have been recognized as a Great Place to Work twice. We're seeking highly motivated, production-driven, and team-oriented individuals to join our team as Claim Intake Specialists.

Temporary Remote CAT Customer Service Representative Role

We're seeking Customer Service Representatives (CSRs) to work on a temporary, remote basis in response to catastrophe relief efforts. This role requires a strong and diverse skillset, and your contribution will be valued. As a CAT CSR, you'll be responsible for providing positive customer service, technical expertise, and empathy to customers during the claim process.

Key Responsibilities:

* Provide prompt, accurate, and courteous responses to customer needs

• Offer empathy and support to customers during the claim process
• Collect and document all claim details provided by the customer into the claim accurately
• Identify and resolve customer issues by adhering to clients-specific handling instructions
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries

Computer Requirements:

* Operating System: Windows 10, Windows 11, Windows Home

• Not Supported: Chromebooks, macOS, Linux, etc.

Network Requirements:

* Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net)

• Ethernet connection is not required, however, strongly recommended
• Must be on a private network, not allowed to work in public locations
• No VPNs are allowed, as logins must happen in the US

Desired Characteristics:

* Highly motivated, energetic, and dedicated

• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Ability to thrive in a fast-paced environment

Qualifications:

* Must be 18 years of age or older

• High school diploma or equivalent
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results.

Benefits and Compensation:

* Job Type: Temporary/Seasonal

• Expected Hours: 2-40 hours per week
• Pay: $15 per hour
• Ability to work from home when convenient for you
• Opportunity for rehire during high-volume timeframes, including end of April-May (Hail Claims), July-October (Hurricane Claims), Christmas-New Year (high call volume Claims)

Why Join arenaflex?

* Opportunity to grow your career in a dynamic and fast-paced environment

• Competitive compensation and benefits package
• Flexible work arrangements, including remote work options
• Collaborative and supportive team environment
• Professional development opportunities and training programs

How to Apply:

If you're passionate about making a difference and have the skills and qualifications we're looking for, please submit your application today. We're excited to hear from you and explore how you can contribute to our team's success. Apply To This Job

Join Our Team!

At arenaflex, we're committed to delivering exceptional customer service and support during times of crisis. If you're passionate about making a difference, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Apply for this job