Experienced Full Stack Customer Service Representative – Health Insurance Coverage Support
Are you passionate about delivering exceptional customer experiences and helping others navigate complex health insurance coverage options? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex's remote call center team as a Customer Service Representative, serving Maryland residents seeking health insurance coverage.
About arenaflex
arenaflex is a leading provider of innovative solutions in the health insurance industry. Our mission is to empower individuals and families to make informed decisions about their health coverage, and our team of dedicated customer service professionals plays a critical role in achieving this goal. As a remote call center representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our customers.
Job Summary
We are seeking an experienced Customer Service Representative to join our remote call center team, serving Maryland residents seeking health insurance coverage. As a key member of our team, you will be responsible for providing exceptional customer service, answering inbound phone calls, and assisting customers with their health insurance coverage options. If you have a strong passion for customer service, a desire to learn and grow, and a commitment to delivering exceptional results, we encourage you to apply.
Responsibilities
As a Customer Service Representative, you will be responsible for:
- Answering inbound phone calls to provide information and assistance regarding health care insurance options
- Updating customer and account information as needed
- Updating case records and notating the purpose of each call
- Utilizing multiple database applications as resources
- Being open to feedback for continuous improvement and growth
- Responding to general customer inquiries
- Striving to meet performance metrics for continued professional growth opportunities
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent; college attendance/degree is preferred
- Strong verbal and written communication skills
- Minimum 1 year of Call Center experience
- Minimum of 1 year of healthcare experience
- Computer proficiency
- Ability to learn and understand health insurance policy and terminology to provide the best solution to customers seeking assistance
- Strong interpersonal skills and the ability to engage and interact well with customers and coworkers
- Ability to problem solve, prioritize, and multi-task (utilize multiple computer applications while talking to a customer)
- Must be flexible, reliable, and available for occasional overtime as needed
- Must be able to pass required skill and knowledge assessment tests
- Able to commit to 3 weeks of class training without missing any time from work (days of training)
- Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from work
Preferred Qualifications
* Experience working in a high-volume call center environment
- Knowledge of health insurance coverage and terminology
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong communication and interpersonal skills
Work Environment and Culture
As a remote call center representative, you will work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. Our team is passionate about delivering exceptional customer experiences, and we strive to create a positive and supportive work environment that encourages growth and development. We offer a range of benefits, including:
- Competitive salary
- Comprehensive health insurance package
- Dental insurance
- Vision insurance
- Work from home flexibility
- Referral bonus program
- Opportunities for career growth and development
Compensation and Benefits
* Competitive salary: $16.63 per day
- Comprehensive health insurance package
- Dental insurance
- Vision insurance
- Work from home flexibility
- Referral bonus program: Refer a friend and receive $50 after they work 90 days
How to Apply
If you are passionate about delivering exceptional customer experiences and helping others navigate complex health insurance coverage options, we encourage you to apply. To apply, please click on the link below and submit your application. Apply To This Job
Simple Application Process
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Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
Note
arenaflex is a leading provider of innovative solutions in the health insurance industry. Our mission is to empower individuals and families to make informed decisions about their health coverage, and our team of dedicated customer service professionals plays a critical role in achieving this goal. Apply for this job