Experienced Customer Support Representative – Amazon Chat Online Support No Experience – Part-time

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for talented individuals to join our team as Experienced Customer Support Representatives. As a key member of our customer support team, you'll be responsible for providing top-notch support to our clients, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a leading provider of innovative solutions for businesses and individuals alike. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and empowering. With a focus on remote work, we offer the flexibility and autonomy to work from anywhere, at any time.

Job Summary

We're seeking an Experienced Customer Support Representative to join our team on a part-time basis. As a customer support specialist, you'll be responsible for providing support to our clients via Amazon Chat, ensuring their queries are resolved efficiently, and delivering exceptional customer experiences. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of arenaflex.

Key Responsibilities

* Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.

• Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.
• Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.
• Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.
• Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).
• Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.

Essential Qualifications

* At least 1 year of client-facing customer support experience

• Microsoft office, Excel, etc.
• Healthcare background/terminology experience
• Great communication & ability to multitask

Preferred Qualifications

* Bachelor's degree

• Zoho desk

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to multitask and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office, Excel, and Zoho Desk
• Healthcare background/terminology experience
• Ability to work in a fast-paced environment and meet deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a customer support specialist, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is a remote-first company, and we're committed to creating a work environment that's inclusive, supportive, and empowering. As a customer support specialist, you'll have the flexibility to work from anywhere, at any time, and will be part of a dynamic team that's passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

* Competitive hourly rate: $20-24/hour

• Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching
• Paid sick leave and/or other paid time off as provided by applicable law

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application without delay, and let's discuss how you can join our team as an Experienced Customer Support Representative. Apply To This Job Apply for this job