Experienced Customer Service Phone Representative – Fitness Service and Sales Department

At arenaflex, we're on a mission to revolutionize the fitness industry by providing exceptional customer service and support to our members. As a Customer Service Phone Representative in our Fitness Service and Sales Department, you'll play a vital role in delivering an unparalleled customer experience, setting us apart from the competition. If you're passionate about helping others, have a knack for communication, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a dynamic and growing company that's passionate about empowering individuals to achieve their fitness goals. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a leader in the industry. As a remote in-home Customer Service Phone Representative, you'll be part of a talented team that's dedicated to making a difference in the lives of our members.

Job Highlights

* Immediate openings available

• Remote work from home opportunity
• Competitive salary and benefits package
• Part-time availability up to 20-25 hours per week
• Flexible scheduling to accommodate your needs
• Opportunities for career growth and development
• Fun and upbeat work environment

Position Summary

As a Customer Service Phone Representative, you'll be the first point of contact for our customers, providing exceptional service and support through phone calls, SMS messages, and email communication. Your primary responsibilities will include:

• Delivering excellent service to our customers, resolving their needs and concerns in a timely and professional manner
• Answering inbound phone calls, identifying and resolving caller needs, and providing information with amazing customer service
• Making outbound appointment setting calls from already generated inquiries
• Maintaining accurate and useful database records
• Managing and monitoring SMS (texting platform) and delivering the same amazing customer service as taking calls

Essential Duties and Responsibilities

* Have a designated and approved in-home workspace

• Have a secondary work place in case your approved home space has technical difficulties
• Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
• Receive inbound calls
• Place outbound follow-up calls
• Answer SMS messages
• Answer questions about the product details, the company, and issues about accounts for the customers
• Perform basic account maintenance activities
• Meet Quality Assurance Requirements and other key performance metrics

Specific Knowledge, Skills and Abilities

* Excellent interpersonal, written, and oral communication skills

• Ability to type 40 wpm+
• Ability to work on a computer for extended hours as scheduled
• Ability to speak on the phone and send follow-up emails for extended hours as scheduled
• Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Previous call center experience preferred
• Ability to learn and navigate new software quickly
• Previous telesales experience a plus, but not required
• Fitness industry experience a PLUS!

Benefits and Perks

* Competitive Base Wages

• Group Healthcare Plan
• Paid Time Off
• Company Training
• Career Advancement Opportunities
• Fitness Reimbursement Program to promote health
• Incentive program to boost your drive and eagerness to do a great job

Work Environment and Culture

At arenaflex, we're committed to creating a fun and upbeat work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional customer service and support, and we're looking for like-minded individuals to join our ranks. As a remote in-home Customer Service Phone Representative, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.

How to Apply

If you're passionate about customer service, have a knack for communication, and thrive in a fast-paced environment, we want to hear from you! Please submit your application today, and join our team of dedicated professionals who are making a difference in the lives of our members. Apply To This Job Apply for this job