Customer Support Representative I (Order Entry / Hybrid / Day Shift)
HemaSource, Inc. is a company that revolutionizes the way ambulatory clinics manage their logistics, combining cutting-edge data analytics with top-tier customer service. The Customer Support Representative I will assist customers through various channels, process orders, and collaborate with internal teams to enhance the customer experience.
Responsibilities
- Support customers via phone, email, and chat
- Process orders, returns, and account updates with accuracy
- Help customers with shipping, delivery tracking, and issue resolution
- Partner with teams across Operations, Sales, and Purchasing
- Keep customer information organized and up to date
- Look for ways to improve processes and the overall customer experience
Skills
- Experience in customer service, call center, or order entry (1–2+ years preferred)
- Strong communication and problem-solving skills
- Detail-oriented with the ability to stay organized in a fast-paced environment
- Comfortable using Microsoft Office; ERP/CRM experience is a plus
Benefits
- $0 premium medical, dental, and vision insurance options
- Paid time off + 401(k) with company match (up to 5%)
- Tuition reimbursement
Company Overview