Late Stage Collections Specialist II
Carrington Holding Company, LLC is a leading provider of integrated mortgage loan servicing assistance. They are seeking a Late Stage Collections Specialist II to counsel borrowers on bringing their loans current, evaluate their ability to pay, and provide alternative solutions while ensuring compliance with regulations.
Responsibilities
- Evaluates and helps determine the borrower’s ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations
- Counsels' borrowers on their options through education of alternative solutions
- Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls
- May need to escalate borrowers to a licensed Loss Mitigation associate for specific work out details
- Assist with loan servicing website payments, denied access, password resets
Skills
- High school diploma or equivalent work experience
- Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience
- Experience in the Banking, Mortgage/Loan Servicing industries
Benefits
- Comprehensive healthcare plans for you and your family.
- Discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Company Overview