[Remote] Dispatcher
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a leading organization in the service of process industry, which has been operational for over 30 years. The Dispatcher is responsible for managing the assignment and completion of dispatch jobs, ensuring timely delivery of legal documents, and supporting operational efficiency through effective communication and problem-solving.
Responsibilities
- Monitor internal task boards to identify unclaimed jobs
- Assign jobs by contacting primary and nearby servers using digital tools and communication channels
- Identify and resolve issues preventing job claims, such as missing customer information
- Escalate unresolved problems to appropriate teams
- Track and report trends in delayed or stuck jobs
- Review unclaimed job areas and coordinate with servers and recruiters to address coverage gaps
- Notify recruiters about areas needing additional support due to volume increases or performance issues
Skills
- 1 to 2 years of experience in dispatching, customer service, or operations coordination
- Strong organizational skills with the ability to manage multiple priorities
- Excellent verbal and written communication skills
- Ability to analyze information, identify obstacles, and escalate appropriately
- Proficiency with digital tools, internal platforms, and map-based systems
- Ability to work independently while supporting team objectives
- Reliable and consistent with high accuracy in following processes
Benefits
- Health, Dental, and Vision insurance
- 401(k) with company matching
- Paid time off
- Seven paid company holidays
- Four floating holidays annually
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- Employee Assistance Program (EAP)
- Pet Insurance
Company Overview