Change Management Analyst
New York Life is a Fortune 100 mutual company committed to purpose and integrity, evolving into a more technology-enabled organization. They are seeking a Change Management Analyst to support transformation initiatives, focusing on the people-side activities that enable successful adoption of new processes and technologies.
Responsibilities
- Support the development and execution of structured change management plans, including stakeholder engagement, communications, training, and adoption activities
- Assist in conducting change impact and readiness assessments, helping translate findings into actionable next steps
- Draft and coordinate project communications, working with Agency Communications and Training teams to shape clear and effective messaging
- Help maintain project documentation, including change plans, stakeholder maps, communication calendars, and meeting materials
- Track change risks, field feedback, and emerging issues; escalating to change leads as needed to ensure timely resolution
- Assist in organizing and facilitating feedback loops such as workshops, stakeholder interviews, listening sessions, and engagement forums
- Update portions of the FB Change Management Roadmap under direction of initiative leads to ensure alignment with priorities and timelines
- Coordinate meetings, timelines, and deliverables across cross-functional partners to keep change management workstreams on track
- Collect, organize, and analyze adoption and readiness data to support reporting and performance insights
- Identify opportunities to improve existing change management processes, templates, and tools
- Partner with mid- and senior-level change practitioners to build personal capability in change management frameworks, methodologies, and best practices
Skills
- 1–3 years of experience supporting organizational change, project coordination, communications, or business operations—preferably in financial services or similarly complex environments
- Bachelor's degree in organizational development, Communications, Human Resources, Business Administration, or a related field
- Familiarity with change management principles (e.g., ADKAR, Kotter), and proficiency with Microsoft Office; comfort with project management, Agile or collaboration tools (e.g., Smartsheet, SharePoint, Teams)
- Prosci or other change management training/certifications a plus but not required
Benefits
- Leave programs
- Adoption assistance
- Student loan repayment programs
Company Overview
Company H1B Sponsorship