Part-Time Customer Service Representative (SLF Call Center Operator)
Penn State University is seeking temporary part-time customer service representatives for the Spotted Lanternfly Call Center. The role involves serving as the first point of contact for reporting sightings and providing information, while maintaining a professional image of the call center.
Responsibilities
- Serve as the first-line point of contact for external stakeholders interested in reporting a Spotted Lantern Fly sighting and/or looking for additional information and resources
- Maintaining the overall operation and professional image of the customer-focused call center
- Respond to and refer customer questions and/or needs, provide appropriate responses/services for the situation, and refer to other department(s)/unit(s) when necessary
- Assist with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
Skills
- Strong customer service skills on the telephone
- Data entry
- The ability to use the provided reference materials and provide information about SLF to customers who call in
Company Overview