Agentforce & Data 360 Technical Support Engineer

Salesforce is the #1 AI CRM, focused on driving customer success through innovation and technology. The Agentforce and Data 360 Technical Support Engineer will be the first point of contact for customers using Data 360 and Agentforce products, providing exceptional support and ensuring customer satisfaction.

Responsibilities

• Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce
• Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise
• Providing feature explanation and best practices
• Managing customer expectations and the customer experience to maximize customer satisfaction
• Actively maintaining and participating in job-related training activities
• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment
• Multitasking and performing effectively under pressure
• Creating and curating knowledge content

Skills

• Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce
• Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise
• Providing feature explanation and best practices
• Managing customer expectations and the customer experience to maximize customer satisfaction
• Actively maintaining and participating in job-related training activities
• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary
• Prioritizing and managing time effectively in a fast-paced environment
• Multitasking and performing effectively under pressure
• Creating and curating knowledge content
• Experience with Salesforce and/or CRM applications and other cloud-based technologies
• API / programming experience
• Big data experience
• Experience with Database concepts, Data management (RDBMS), and SQL
• Demonstrated skill in Customer Support or Customer Service in a customer-facing role
• Salesforce Developer, Agentforce, Data 360 Certifications
• Bilingual Portuguese, French or Spanish language proficiency is a plus!

Benefits

• Time off programs
• Medical
• Dental
• Vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• An employee stock purchasing program

Company Overview