Implementation Manager I - Voluntary Benefits
The Standard is committed to making a difference in the lives of others through a customer-first approach. The Implementation Manager I role is responsible for leading and managing the onboarding process for new Employee Benefits customers, ensuring a smooth transition and providing ongoing support throughout the implementation lifecycle.
Responsibilities
- Lead the full onboarding lifecycle for new Employee Benefits customers, ensuring accurate case setup and a positive overall experience
- Gather, validate, and submit sold‑case information through Salesforce and other intake channels
- Guide customers through contract review, billing setup, and use of online service tools
- Provide ongoing post‑implementation support to clients and brokers, addressing questions and needs as they arise
- Research and resolve customer inquiries of varying complexity by partnering with internal teams, while contributing to continuous improvement, team training, and best‑practice development
Skills
- High school diploma or equivalent
- 1–3 years of experience in benefits administration, new case management, enrollment technology, or direct client‑facing work with brokers/producers or HR leadership
- Experience managing multiple projects simultaneously in a fast‑paced environment
- Strong executive presence with the ability to communicate confidently with senior HR leaders and external partners
- Strong communication skills with comfort interacting via phone, email, and virtual meetings
- Voluntary benefits or employee benefits experience
- Experience using Salesforce or similar CRM tools
- Ability to mentor peers and support team training
- Familiarity with continuous improvement practices
Benefits
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
Company Overview