Escrow Assistant (hybrid)
First American is a leading provider of title insurance and settlement services for real estate transactions. They are seeking an Associate Escrow Assistant to support the Escrow team through customer support and administrative duties, playing a key role in the escrow process and ensuring exceptional customer experiences.
Responsibilities
- Assist in the escrow process, such as opening orders, responding to lender and attorney requests, processing revisions/updates, and post-closing
- Communicate regularly with customers including answering calls and responding to emails
- Interpret various agreements as they relate to escrow closings
- Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience
Skills
- Passion for helping customers while maintaining a professional and positive attitude
- Excellent verbal and written communication with both our internal teams and external customers
- Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
- Thrives in contributing to a team working together to deliver beyond customer expectations
- Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
- High school diploma or equivalent
- Previous escrow-related experience
Benefits
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
Company Overview