Customer Service Representative
LEGO is a global company dedicated to bringing joy to millions of fans. As a Customer Service Representative, you will support LEGO fans during the busy season by handling inquiries and building relationships with consumers.
Responsibilities
- Engage with consumers via phone and email. Handling a range of topics, (Tier 1= regarding orders and accounts, parts requests and gift cards) (Tier 2= including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries)
- Build strong and lasting relationships with consumers in a fun and engaging manner
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests
- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service
Skills
- Experience in giving premium customer service and/or inbound sales - preferably in a retail environment
- Confidence to make your own judgements about what is right for your consumer
- Attention to detail and ability to multi-task and to prioritize
- Be comfortable with virtual assessments, have access to a secure Wi-fi network and have a private space to work remotely
- Being happy to work in a dynamic, fast paced, one team environment
Benefits
- Family Care Leave – We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
- Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Company Overview