[Remote] Associate, Quality Strategy & Operations
Note: The job is a remote job and is open to candidates in USA. RemoteHunter operates in the technology and logistics sector, focusing on empowering local economies by connecting consumers, merchants, and delivery providers. The Associate, Quality Strategy & Operations will contribute to designing and improving automated quality assurance systems, collaborating with various teams to enhance performance and customer experience.
Responsibilities
- Support the strategy and operational rollout of generative AI-based QA systems for customer support
- Translate high-level objectives into structured workflows and detailed requirements
- Develop frameworks, documentation, and reporting to ensure clarity and accountability
- Influence performance measurement and resolution processes at scale
- Contribute to the roadmap and technical planning of future QA capabilities
- Use insights from calibration and dispute processes to improve automated QA designs
Skills
- 1 to 4 years of experience in strategy, program management, operations, or product support
- Strong problem-solving and communication skills to organize complex initiatives
- Experience managing cross-functional projects involving technical and business teams
- Ability to work effectively in ambiguous, fast-paced environments
- Motivation to build systems that enhance trust, performance, and customer impact
- Familiarity with AI tools (e.g., ChatGPT), automation systems, or conversational data is a plus
- Experience using data or tools to enhance performance or process improvements
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits and commuter benefits match
- Paid time off and paid sick leave compliant with applicable laws
- Medical, dental, and vision insurance
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
Company Overview