Associate -Digital Product Mgmt
American Express is a company with a long history of innovation and a commitment to customer service. The role involves working within the Acquisition Platform team to build an acquisition platform for financial products, focusing on analyzing business needs and defining product specifications while collaborating with various stakeholders.
Responsibilities
- Develop excellent working relationships with a diverse set of stakeholders from our marketing, business, technology and analytics teams, enabling them to understand how they can use your products to build smarter experiences
- Manage stakeholders with compassion, confidence and exceptional clarity with regards to the product strategy and overall mission for your customer
- Prioritize work balancing the team's needs, stakeholders' needs and the company’s needs all at the
- Distill complex business and technical requirements to clear product specifications
- Write user stories, acceptance criteria and business flows, communicate priorities to Engineering, and participate fully in all team-level and program-level ceremonies to promote agility in your product team
- Articulate platform capabilities clearly and accurately to external partners, helping them to design world class solutions using our APIs
- Own the product documentation and collateral we develop to describe and promote the platform’s capabilities
- Be the voice of the customer in product development discussions
Skills
- 1+ years experience as a technical product manager/owner or business analyst
- 1+ years working with microservices, APIs and SDKs, SOAP, REST and GraphQL, software architecture, systems integration, and fundamentals of web development
- Technical acumen to clearly describe tradeoffs with users and engineers and weigh solutions
- Comfort defining features against a backdrop of complex enterprise system architectures and solving problems regardless of how unclear the inputs appear
- Curiosity and an eye for opportunities others may miss
- Experience with Agile software development and writing user stories
- Excellent communication, diplomacy, and collaboration skills to build trust and confidence with stakeholders
- Proven ability to drive results without direct authority
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview