Bilingual Customer Service Representative (French/ English) - Remote
Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, service-driven environment? As a Bilingual Customer Service Representative, you’ll be the first point of contact for clients, helping to resolve inquiries and coordinate service requests with precision and care. This role is part of our dynamic Call Center team, where your ability to communicate clearly, stay organized, and think proactively will make a real impact.
You’ll play a key role in ensuring our clients receive timely and effective support, while also contributing to the continuous improvement of our processes. If you’re detail-oriented, tech-savvy, and enjoy working collaboratively, this is a great opportunity to grow your career with a global leader in real estate services.
What You’ll Do:- Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
- Generate and follow up on service request work orders for completion.
- Schedule meetings and coordinate logistics as needed.
- Update multiple company systems, customer service databases, and spreadsheets.
- Contact customers for updated information, as necessary.
- Run and distribute various ad hoc reports for review.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
- Evaluate and select solutions from established options.
- Impact through clearly defined duties, methods, and tasks are described in detail.
- Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
- Deliver own output by following defined procedures and processes under close supervision.