Client Liaison - Disability Benefits
Client Liaison - Disability Benefits– Remote - Anywhere in the US
Work from anywhere while making a real impact!
Why you’ll love this role: ✅ 100% remote – work from your favorite spot ✅ Make a real impact on employees’ lives ✅ Join a team that’s passionate, supportive, and fun
The Client Liaison — Disability Benefits supports assigned clients by managing disability benefit workflows and resolving client inquiries. This role conducts root cause analysis, recommends solutions, and collaborates with cross-functional teams to ensure effective and timely issue resolution. ✅
Bring your energy, expertise, and ambition. Apply now and let’s make success happen together!
Responsibilities
- Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes).
- Assigns client base to act as intermediary for operations and the client on any escalations on any claim related to service issues.
- Researches and answers questions or issues received in their assigned client's custom inbox.
- Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes.
- As needed, works with Client Services and Technical Operations team on updates, escalations or service issues related to, workflow, correspondence or email needs for assigned clients.
- Partners with Implementation Manager during implementations to ensure all operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients.
- Jointly responsible for business retention with assigned Clients in conjunction with internal peers.
- As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings.
- Performs other projects as needed.
- Upholds the Crawford Code of Conduct.
Qualifications
- Bachelor's degree or an equivalent combination of education and work experience.
- Minimum of five years' experience providing long term disability administration and functional support
- Minimum of three years' experience in a key client-support role.
- Experience managing or handling Disability or Leave claims operationally.
- Experience working with mid to national size client's disability/leave programs in a client-facing position.
- Effective verbal and written communication skills.
- Good interpersonal skills; ability to work with people at all levels of an organization.
- Good time management abilities.
- Excellent attention to detail.
- Strong analytical and problem solving ability.
- Good organization and ability to reprioritize activities as needed.
- Must complete continuing education requirements as outlined by Crawford Educational Services.
#LI-DV1
Company
Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com. When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion