Experienced Full Stack Customer Support Representative – Health and Wellness Industry
At arenaflex, we're passionate about empowering individuals to take control of their health and wellness journey. Our innovative solutions, including the powerful BodySpec DEXA scan, provide a unique glimpse into the body's inner workings, motivating clients to make informed decisions about their health. As a key member of our Remote Health Team, you'll play a vital role in delivering exceptional customer experiences that drive client satisfaction and loyalty.
Join arenaflex's Remote Health Team and Unlock a World of Opportunities
We're seeking an experienced Customer Support Representative to join our vibrant remote office. As a seasoned professional, you'll be at the forefront of client interactions, providing assistance via phone, SMS, chat, and email. Your expertise will help our clients navigate our comprehensive health and wellness platform, address their concerns, and achieve their goals.
What You'll Do
As a Customer Support Representative, you'll be responsible for:
- Handling daily phone, chat, and email customer service requests originating from customers and teammates
- Communicating promptly and effectively to resolve client inquiries and concerns
- Answering basic client questions about nutrition, health, fitness, and the DEXA technology
- Assisting event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues
- Collaborating with cross-functional teams to resolve complex client issues and improve overall customer experience
Requirements
* This is a 5-day a week fully remote position with scheduled hours: + Sunday and Thursday: 7:00 AM - 3:30 PM CST + Monday, Tuesday, and Friday: 9:00 AM - 5:30 PM CST + First two weeks of training: Monday to Friday + Sundays are mandatory + Wednesdays and Saturdays off + Schedule is subject to change to accommodate business needs (ample notice provided)
- Previous, extensive Customer Service experience required
- Passion for health and wellness is a must!
Compensation and Benefits
* Expected first-year compensation at over $22/hour or $45,760 annually, including monthly bonuses
- The starting base rate for this role is $22/hour
- Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals
- All team members, regardless of status or position, are eligible for stock option grants, which are awarded based on performance annually
- We expect both hourly and bonus compensation to grow as the company grows
- All base wages are adjusted for inflation and cost of living changes
- Benefits include:
+ Sick leave + Paid time off + Health, dental, and vision insurance + 401k + Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support + Employee assistance program + Regular virtual social events
Why Join arenaflex?
* arenaflex provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- Our Remote Health Team is passionate about health and wellness, and we're committed to creating a work environment that supports your growth and well-being.
- As a member of our team, you'll have access to ongoing training and development opportunities to enhance your skills and knowledge.
- arenaflex is a dynamic and innovative company that's constantly pushing the boundaries of what's possible in the health and wellness industry.
Don't Hesitate, Apply!
We value a great attitude and a willingness to learn above all. If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team, submit your application today! Apply for this job