Experienced Customer Service Representative I - Remote

Join arenaflex, a pioneering company in the emerging health-care movement, and make a lasting impact on the lives of people with disabilities and those aging. At arenaflex, we're committed to empowering individuals to live independent and quality lives. Our team provides technology and financial services to aid individuals and their families to thrive in their home and communities. Partnered with government agencies and fortune 500 managed care organizations across the country, we're dedicated to creating exceptional outcomes for our clients and the millions of people that count on them.

About the Role:

As an Experienced Customer Service Representative I, you'll be a primary customer-facing employee who provides assistance and support for individuals self-directing Medicaid services in the home and the caregivers for those individuals. You'll be knowledgeable of specific rules and qualifications of the programs arenaflex supports. Using your knowledge of products or services as well as great customer service skills, you'll promptly and accurately address issues, provide support and information to ensure customer satisfaction. You'll also maintain very good knowledge of company systems and sensitive information/PHI handling procedures.

Key Responsibilities:

* Handle 40+ inbound and outbound calls, with the ability to determine needs and provide one call resolution

• Communicate effectively with a range of individuals with varying educational levels, disabilities, and communication styles
• Respond to customer inquiries with timely and accurate information
• Use person-centered techniques in all participant interactions
• Provide information on self-direction to assure that each individual is able to make informed decisions about their care
• Assist individuals in completing paperwork or understanding Program requirements
• Represent arenaflex in all interactions with the public by providing quality service to internal staff and external clients
• Ensure the satisfaction of callers and professional handling of difficult or unusual situations
• Conduct follow-up phone calls for quality and satisfaction
• Participate in development, training, and other departmental meetings and adhere to corporate policies that concern the customer service department
• Access arenaflex software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records

Essential Qualifications:

* Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance

• One year of experience performing customer support activities, preferably in a call center
• Working knowledge of contact with the public and telephone; modern office procedures and methods
• Good verbal and written communication skills
• Ability to electronically document records to a web-based chart
• Intermediate skills with Microsoft Office, email and internet
• Good problem-solving and listening skills
• Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results
• Skill in the operation of a variety of office equipment, including computer and networks
• CRM experience and/or Medicaid experience a plus
• Bilingual skills a plus

Preferred Qualifications:

* Experience working in a remote environment

• Experience working in a fast-paced call center environment
• Experience with customer relationship management (CRM) software
• Experience with Medicaid or healthcare-related services
• Bilingual skills

What We Offer:

* Competitive salary

• Remote work environment
• Autonomy and flexibility
• Generous paid time off
• Bonus potential
• Career advancement opportunities
• A solid work/life balance
• A highly organized and supportive team environment
• Opportunities for professional growth and development
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid holidays and vacation time

About arenaflex:

arenaflex is a visionary company that's committed to making a lasting impact on the lives of people with disabilities and those aging. We're a highly organized and supportive team that's dedicated to creating exceptional outcomes for our clients and the millions of people that count on them. We're proud to be a partner with government agencies and fortune 500 managed care organizations across the country.

Why Join arenaflex?

* Make a lasting impact on the lives of people with disabilities and those aging

• Work in a highly organized and supportive team environment
• Enjoy a competitive salary and comprehensive benefits package
• Have the opportunity to advance your career and develop new skills
• Work in a remote environment with autonomy and flexibility
• Be part of a company that's committed to creating exceptional outcomes for our clients and the millions of people that count on them

How to Apply:

Ready to join arenaflex and make a lasting impact on the lives of people with disabilities and those aging? Click the link below to apply now! Apply To This Job

Equal Employment Opportunity:

arenaflex is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis. Apply for this job