Experienced Customer Care Advocate – Patient and Provider Support Specialist

At arenaflex, we're dedicated to delivering innovative solutions that improve the quality of healthcare and the patient's experience. As a Customer Care Advocate, you'll play a vital role in providing exceptional support to patients and providers, ensuring that their needs are met with sensitivity and urgency. If you're passionate about delivering outstanding customer care and have a strong desire to make a difference in the lives of others, we encourage you to apply for this exciting opportunity.

About This Role

As a Customer Care Advocate at arenaflex, you'll be part of a dynamic team that's committed to excellence in patient and provider support. Your primary responsibility will be to provide an outstanding call experience to patients and providers, educating and supporting them through the device wear process. You'll serve as a liaison between the patient and the business, ensuring that patients' requests are completed efficiently and effectively. Your strong communication skills, attention to detail, and ability to work in a fast-paced environment will be essential in meeting the demands of this role.

Responsibilities and Duties

As a Customer Care Advocate, your key responsibilities will include:

• Providing superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Responding to inquiries, completing various daily tasks, and providing verbal and written information to external and internal customers and accounts
• Maintaining a positive attitude and working relationship with all customers, patients, and arenaflex associates
• CRM Compliance to process and documentation
• Ticket/Email Management in a timely fashion
• Inbound and outbound call work as assigned
• Ability to manage through meetings and training in a Zoom environment on camera

General Experience

To excel in this role, you'll need to possess the following skills and experience:

• Provide clear verbal and written proactive communication to internal and external requests
• Drive a patient and client-driven environment
• Understand sensitive information, HIPAA, and privacy requirements, including security of the environment for home office
• Display an ability to have attention to detail for all activities and documentation tasks

Qualifications

We're looking for candidates with the following qualifications:

• Experience in a fast-paced patient or healthcare provider-focused environment is preferred
• Minimum of 2+ years of customer service experience in a high-volume environment (60+ activities per day)
• Preferred experience in healthcare/medical device companies, non-insurance based
• Proficient with Microsoft Office, especially Outlook, Word, Excel, and PowerPoint
• Experience with Customer Relationship Management software; Salesforce.com preferred
• Demonstrated ability to understand and meet individual level metrics assigned
• Must be flexible, able to adapt quickly and positively to change, able to manage a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax, or web modalities
• Demonstrated commitment to helping people and resolve issues, including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures
• Strong commitment to quality
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM), as well as understanding website/program navigation

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from home, with the ability to collaborate with colleagues and participate in virtual meetings. arenaflex is committed to creating a positive and inclusive work environment, where employees feel valued and supported. We offer a range of benefits and perks, including:

• Competitive compensation package
• Excellent benefits, including medical, dental, and vision insurances
• Health savings account employer contributions (when enrolled in high deductible medical plan)
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
• Travel reimbursement for medical care
• Noncontributory basic life insurance & short/long term disability
• Emotional health support for you and your loved ones
• Legal/financial/identity theft/pet and child referral assistance
• Paid parental leave, paid holidays, travel assistance for personal trips, and PTO!

Additional Benefits

arenaflex also offers:

• 401(k) with company match
• Employee Stock Purchase Plan
• Pet insurance discount
• Unlimited amount of LinkedIn Learning classes
• And many more!

What's In It For You

As a Customer Care Advocate at arenaflex, you'll have the opportunity to make a real difference in the lives of patients and providers. You'll be part of a dynamic team that's passionate about delivering exceptional customer care, and you'll have the chance to develop your skills and advance your career. If you're passionate about customer care and want to join a company that's committed to excellence, we encourage you to apply for this exciting opportunity.

How to Apply

If you're interested in joining our team, please submit your application through our website. We look forward to hearing from you! Apply To This Job Apply for this job