Infrastructure Team Lead

The Infrastructure Team Lead is responsible for leading the design, implementation and ongoing operations of enterprise infrastructure services. This role provides technical leadership and daily management for a team of infrastructure administrators. The Team Lead collaborates closely with the application, data, and security teams to deliver high-quality services. 

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

DUTIES & RESPONSIBILITIES 

• Provide technical direction and guidance to the IT Infrastructure Team 
• Manage the daily tasks and priorities of the IT Infrastructure Team
• Assigning and managing tasks and projects using Azure DevOps to balance workload and capacity
• Manage the implementation of future infrastructure technology solutions with direction from Senior Infrastructure partners
• Manage on-premises and cloud environments including AWS, Active Directory, Azure, Entra, and M365 resources. 
• Establish metrics and reporting to measure maturity and adoption for incident, change, and problem management
• Establish and maintain technology standards, templates, and technical documentation as necessary 
• Develop a strong culture of customer service and exceeding partner expectations on a daily basis 
• Develop and implement formal training and onboarding practices to promote growth and development within IT Infrastructure team
• Other duties may be assigned as necessary

SUPERVISORY RESPONSIBILITIES

• Direct supervision of the support team leads and individual contributors with varying experience levels
• Development of team members including training, regular feedback, and establishment of goals
• Development and adoption of support metrics, reporting, and accountability across all support teams
• Performing weekly interactions, proactive performance management and long-term career planning