Experienced Part-Time Customer Service Associate - Tool Rental - arenaflex
As a Customer Service Associate at arenaflex, you will be the face of our company, providing top-notch customer service skills and genuine care for people to help customers feel comfortable while shopping at arenaflex. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.
Your Impact at arenaflex
At arenaflex, we believe that our customers are at the heart of everything we do. As a Customer Service Associate, you will play a vital role in ensuring that our customers receive the best possible service, every time they visit our stores. You will be the first point of contact for many customers, and your friendly and professional demeanor will set the tone for their shopping experience.
How We Support You
At arenaflex, we are committed to supporting our associates in their personal and professional growth. Whether you need a part-time position or a place to plant yourself and grow, we are ready to support your goals. As an arenaflex associate, you will gain access to many benefits beyond competitive pay and flexible schedules.
- Make your well-being a priority with multiple top-tier health insurance options.
- Explore educational opportunities with our tuition assistance program.
- Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
- Gain extra savings with a 10% Associate Discount.
- Learn new trade skills with our Track to the Trades program.
For information about our benefit programs and eligibility, please visit [arenaflex website](https://arenaflex.com).
Your Day at arenaflex
As a Customer Service Associate, you will welcome customers to arenaflex and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets:
- Appliances
- Cabinets
- Flooring
- Live Nursery
- Inside Garden
- Hardware
- Tools
- Millwork
- Building Materials
- Plumbing
- Electrical
- Paint
- Home DÃcor
- Tool Rental
- Pro Services
Key Responsibilities
* Welcome customers to arenaflex, answer questions, and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies
- Process orders and deliveries accurately so customers receive merchandise as expected and on time
- Cross-functionally train in other areas of the store to help deliver the best customer service
- Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
- Guide customers through shopping or checkout
- Complete other duties as assigned
Minimum Qualifications
* 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 Months Experience using common retail technology, such as smart phones and tablets
- Reading, writing, and performing basic arithmetic (addition and subtraction)
- Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
- Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Preferred Qualifications
* 6 months of Retail and/or customer service experience
- Bi-lingual skills
- Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
arenaflex's commitment to growth and teamwork extends to the community as well.
To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.
Travel Requirements
This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
Working Conditions
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
About arenaflex
arenaflex Companies, Inc. is a FORTUNEÂ 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit [arenaflex website](https://arenaflex.com).
arenaflex is an equal opportunity employer
and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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