Experienced Customer Account Support Specialist – 100% Remote Opportunity at arenaflex
Are you a results-driven and customer-focused individual looking for a challenging and rewarding role? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Account Support Specialist to join our team in a 100% remote position. As a key member of our team, you will play a vital role in driving success and providing exceptional customer service to our clients.
About arenaflex
arenaflex is a leading provider of innovative financial solutions and quality vehicles to hardworking individuals. With over 65 locations across the Southeast, we are one of the fastest-growing auto leasing and finance companies in the United States. Our mission is to provide our customers with a seamless and personalized experience, and we are committed to building a diverse and inclusive environment that fosters growth and development.
Our Core Values
At arenaflex, we are proud of our culture and the values that guide our business. Our core values are:
- Integrity: We operate with honesty, transparency, and ethics in everything we do.
- Innovation: We strive to stay ahead of the curve and find new and better ways to serve our customers.
- Inclusion: We believe that everyone deserves to be heard and valued, and we create an environment where everyone can thrive.
- Service: We are committed to providing exceptional service to our customers and exceeding their expectations.
- Success: We are driven to achieve success and make a positive impact on our customers' lives.
Responsibilities
As a Customer Account Support Specialist, you will be responsible for:
- Contacting customers to determine the reason for payment delinquency and negotiating payments.
- Handling accounts with speed and accuracy while maintaining professionalism.
- Confirming and/or negotiating payment arrangements, researching any discrepancies.
- Completing phone calls to meet required performance standards and metrics.
- Maintaining established objectives for delinquency, repossessions, and net losses; staying informed of changes in policies and procedures.
- Using computerized systems for tracking, information gathering, and/or troubleshooting.
- Documenting all accounts accurately, clearly, and concisely noting the reason for delinquency.
- Responding with accurate information pertinent to the callers' questions using professionalism and integrity.
- Adhering to all state and federal laws in the handling of accounts.
Qualifications
To be successful in this role, you will need:
- Excellent listening, oral, and written communication skills.
- Attention to detail.
- Professional phone etiquette.
- Good follow-up skills.
- Persuasive negotiation skills.
- Microsoft Windows and Internet-based applications experience required.
- Basic typing/data entry skills.
- Ability to multi-task.
- Ability to work a five-day workweek, including some Saturdays.
Education & Experience
* High School or Equivalent Required.
- Associates Degree or Bachelor's Degree in business or related field may be used in lieu of experience.
- Prior experience in financial services or similar industry preferred.
What We Offer
* Competitive compensation package.
- Opportunity to work in a dynamic and fast-paced environment.
- Collaborative and inclusive team culture.
- Professional development and growth opportunities.
- Flexible work arrangements, including 100% remote work.
How to Apply
If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
Note
arenaflex is a leading provider of innovative financial solutions and quality vehicles to hardworking individuals. With over 65 locations across the Southeast, we are one of the fastest-growing auto leasing and finance companies in the United States. Apply for this job